Process Associate

4 weeks ago

Hyderabad Telangana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

**_ _**
- Responsibilities:_

**_ _**
- _Work as a part of the Customer Security organization within Information Security._
- _Protect client customers based on data, patterns, and alarms._
- _Identify malicious activity on client's customer network based on both historic and emerging trends._
- _Assign phishing tickets in the queue and review, categorize or label content reported in the case related to video, text, image or other relevant data._
- _Actively review content for Inappropriate video, image, Title / Thumbnails and other content for compliance to our policies and be able to categorize the content._
- _Analyze, examine the content which could be in image, video format daily._
- _Identify content which comes under abuse catalog and send it for further investigation._
- _Train other team members regarding the daily tasks whenever important and requested by the manager._
- _Communicate inside the company with members of the same team or other teams to accomplish the allocated tasks and duties._
- _In an investigative role or equivalent anti-abuse or information security experience. Knowledge of current or emerging trends in the threat landscape (e.g. Phishing, Scams, Malware, Payment Fraud, Content Complaints, etc.)._
- _Ability to navigate and identify malicious activity where it exists within a website._
- _Ability to document data points contributing to a decision on whether a violation of our policies exists on a customer's website._
- _Ability to be thorough while maximizing performance._
- _You might also have..._
- _Strong problem-solving skills - Exercising independent judgment with mínimal direction. Effective communication skills._
- _Experience with client products and services._
- _Experience in Tier 2 investigation/triage of security events._
- _You should be able to work on a flexible schedule and review content that might be erroneous in nature, every day._
- Qualifications we seek in you_

**_ _**
- Minimum Qualifications / Skills_
- o Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree)_
- o Requirement Skills:_
- content reviewer/ moderation experience (Optional)_
- Need to have knowledge on CRM tool, understanding of firewalls._
- Need to have hands on experience on social sites, basic knowledge on cybersecurity (Phishing, Malware, Spam)_
- Good MS Excel & MS Power point presentation skills_
- Excellent proficiency with written English and with neutral English accent._
- Excellent verbal and written communication skills, including the ability to explain technical concepts._
- Generates ideas, and critically evaluates future scenarios._
- Encourages and facilitates cooperation and results orientation._
- Identifies and acts upon opportunities for continuous improvement._
- Fosters an environment of collaboration and a strong customer service culture._
- Mature and self-motivated professional able to work in a fast-paced and constantly changing environment._

**_ _**

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Nov 7, 2024, 2:26:21 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_

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