Call Centre Associate

3 months ago

Hinjewadi Pune Maharashtra, India IntelligentDx Full time

The Call Center Associate answers incoming calls from patients and referring doctors. The main responsibility is to get patients appointments scheduled efficiently and accurately. ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.1) Serve as the first point of contact for new patients and referring doctors needing to schedule and reschedule appointments2) Resolve caller needs including addressing complaints, providing direction, connecting patients with the clinics or doctors, etc.3) Meet the established call center associate metrics for quality, schedule adherence, hold times, call completion, productivity, and caller satisfaction

**REQUIRED**: High School education, GED or equivalent. Six months of Customer Service Experience.

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

- Ability to be courteous to fellow co-workers in person/over the phone
- Ability to have patience and empathy on the phone while speaking to patients
- Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
- Must address others professionally and respectfully by actions, words, and deeds.
- Detail oriented, organized, process focused, problem solver, self-motivated, proactive, customer service focused.
- Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
- Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.
- Ability to identify and escalate issues appropriately and professionally.

**WORK ENVIRONMENT**: The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.
- This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. There is occasional exposure to irate staff, vendors, or patients.
- While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk, and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
- Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment. All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Not with standing any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

  • Call Centre Associate

    2 months ago

    Hinjewadi, Pune, Maharashtra, India IntelligentDx Full time

    **About the Job** The Call Centre Associate answers incoming calls from patients and referring doctors. The main responsibility is to get patients appointments scheduled efficiently and accurately. **ESSENTIAL FUNCTIONS**: To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without...

  • Call Centre Associate

    2 months ago

    Hinjewadi, Pune, Maharashtra, India IntelligentDx Full time

    **About the Job** The Call Centre Associate answers incoming calls from patients and referring doctors. The main responsibility is to get patients appointments scheduled efficiently and accurately. **ESSENTIAL FUNCTIONS**: To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without...

  • Call Centre Executive

    2 months ago

    Pune, Maharashtra, India Rao Hospital Full time

    Urgent hiring Call Centre Executive for reputed multispecialty hospital at Pune. Roles and Responsibilities: To provide accurate information to all callers & resolve queries raised during the call. Attending all incoming calls received on helpline number. Handling inquiries from all current & new channels that may be used by the company for business...

  • Call Centre Executive

    5 months ago

    Pune, Maharashtra, India Rao Hospital Full time

    Urgent hiring Call Centre Executive for reputed multispecialty hospital with 2+ years relevant experience at Pune. Roles and Responsibilities: To provide accurate information to all callers & resolve queries raised during the call. Attending all incoming calls received on helpline number. Handling inquiries from all current & new channels that may be used...

  • Call Centre Associate

    2 months ago

    Hinjewadi, Pune, Maharashtra, India IntelligentDx Full time

    The Call Center Associate answers incoming calls from patients and referring doctors. The main responsibility is to get patients appointments scheduled efficiently and accurately. ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements...

  • Call Centre Executive

    2 weeks ago

    Aundh, Pune, Maharashtra, India Lotus Hospital Full time

    Urgent hiring Call Center Executive with 1+ years relevant experience at reputed multispeciality hospital in Pune. Qualification : Any Graduate/ Post Graduate. - Job Description: - They handle incoming calls from customers seeking assistance or making inquiries - They may also make outbound calls to follow up on customer issues, conduct surveys, or provide...

  • Call Centre Executive

    5 months ago

    Pune, India Collins Placement Services Full time

    Urgent hiring Customer Support Officer/ Call Centre Executive for reputed multispeciality hospital at Pune. Qualification : Any 12th/ Graduate/ Post Graduate/ Diploma in Hotel or Hospitality. Salary : Rs. 18,000/- to Rs.25,000/- (Subject to Qualification, experience & Current CTC). HR Team 9763339976. Schedule: - Evening shift - Morning shift - Night...

  • Call Centre Agent

    5 months ago

    Baner, Pune, Maharashtra, India Jivika Healthcare Full time

    **Call Center Agent** **Experience**: Freshers **Employment Type**: Full-time, Permanent **Location**:Baner, Maharashtra** **Qualifying Criteria**: - l Should have prior experience in healthcare domain in BPO’s or KPO’s - l High level of proficiency in MS excel, MS Word and Detailed knowledge of call centre management tools - l Excellent...

  • Call Centre Executive

    5 months ago

    Nashik, Maharashtra, India Ace Consultants Full time

    WE ARE HIRING Job designation: - Call Centre Executive Job location: - Nashik, Maharashtra **Salary**: - 22,000-30,000 **Experience**: - Total experience: - 4 years of experience in a similar customer service role - Minimum experience: - 1-2 years experiences in call centre or similar role Education: - High school diploma or...

  • Call Centre Executive

    5 months ago

    Nashik, Maharashtra, India Ace Consultants Full time

    WE ARE HIRING Job designation: - Call Centre Executive Job location: - Nashik **Salary**: - 15,000-25,000 **Experience**: - Total experience: - 3 years of experience in a customer service or call center role. - Minimum experience: - 1 years experience in a customer service Education: - High school diploma or equivalent Skillset: - Good...

  • Call Centre

    10 hours ago

    Powai, Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Call Centre Agent - Fresher Job description Qualifications and Skills Excellent communication skills (Mandatory skill) Effective customer service capabilities (Mandatory skill) Strong problem-solving abilities (Mandatory skill) Proficiency in active listening to understand customer needs quickly Efficient time management to handle multiple...

  • Call Centre Executive

    5 months ago

    Vidyavihar, Mumbai, Maharashtra, India Healthindia Insurance TPA Services Pvt. Ltd. Full time

    Company Name - Healthindia Insurance TPA Location - Vidyavihar, Mumbai Role - Call Centre Executive (Fresher) **Role & Responsibilities**: - Handling inbound calls/queries - Respond to customer query on Mail & converse with customer (internal/external). - Coordination with customer and team member to resolve customer issue. No sales / No Targets. **Job...

  • Call Centre Agent

    1 month ago

    Pune, Maharashtra, India FML HOSPITALITY Full time

    Job Description: Call Center Executive Position Overview: As a Call Center Executive, you will be the primary point of contact for customers, handling their inquiries, providing assistance, and resolving their concerns. Your role will involve utilizing effective communication skills, providing exceptional customer service, and utilizing relevant software...

  • Call Centre Bpo Executive

    3 weeks ago

    Fort, Mumbai, Maharashtra, India A2tech Full time

    **Require Call Centre Bpo Executive for Thomascook Ltd in Fort and Lower parel** **Work Timing : 10amt o 6pm** **Key Responsibilities**: - Engage with website and social media leads interested in holiday tours. - Make outbound calls to prospective customers who have shown interest in our services. - Provide detailed information on various holiday...

  • Call Centre Agent

    5 months ago

    Pune, India FML HOSPITALITY Full time

    Job Description: Call Center Executive Position Overview: As a Call Center Executive, you will be the primary point of contact for customers, handling their inquiries, providing assistance, and resolving their concerns. Your role will involve utilizing effective communication skills, providing exceptional customer service, and utilizing relevant software...

  • Call Centre Agent

    1 week ago

    Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Call Centre Agent - Fresher Job description Qualifications and Skills Excellent communication skills (Mandatory skill) Effective customer service capabilities (Mandatory skill) Strong problem-solving abilities (Mandatory skill) Proficiency in active listening to understand customer needs quickly Efficient time management to handle multiple...

  • Call Center Executive

    2 months ago

    Pune, Maharashtra, India Rao Hospital Full time

    Urgent hiring Call Centre Executive at reputed multispeciality hospital located in Pune. Qualification : Any Graduate/ Post Graduate. Roles and Responsibilities: To provide accurate information to all callers & resolve queries raised during the call. Attending all incoming calls received on helpline number. Handling inquiries from all current & new...

  • Tele Calling Executive

    5 months ago

    Mumbai, Maharashtra, India Bonito Designs Full time

    We Are Looking For Aggressive Tele Associates, Who will call the clients and schedule for site visits for our Experience Centre. **Salary**: ₹25,000.00 - ₹35,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Paid sick time - Provident Fund Schedule: - Day shift **Education**: - Higher Secondary(12th Pass)...

  • Call Centre Agent

    5 months ago

    Airoli, Navi Mumbai, Maharashtra, India ARME Consulting Full time

    **Seeking a skilled and motivated Tele Caller Executive for a BPO Company in the Real Estate Process. As a Tele Caller Executive in our Outsourcing/Offshoring industry, you will play a crucial role in selling Real Estate Products and services to prospective clients through telephone calls.** **Position**: Telecalling Executive/Inside Sales/Voice Associate...

  • Call Center Executive

    4 weeks ago

    Pune, Maharashtra, India Lotus Hospital Full time

    Urgent hiring Call Centre Executive for multispeciality hospital with 1+ years relevant experience at Pune. Qualification : Any Graduate/ Post Graduate. Job Description: Salary : Rs.20,000/- Rs.25,000/- (Subject to Qualifications, Experience & Current CTC). Notice Period : Immediate/ max 30 Days Team HR, 7972938380 Schedule: - Evening shift - Morning...