Customer Care Executive
5 months ago
**Job description for Customer Care Executive**
1. Manage large amounts of incoming phone calls
2. Generate sales leads
3. Identify and assess customers need to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
5. Provide accurate valid and complete information by using right tools
6. Handle customer complaints provide appropriate solutions.
7. Follow communication procedures, guidelines and policies
**Requirement and skills**
1. Proven customer support experience as a client service representative
2. Strong phone contact handling skills and active listening
3. Familiarity with CRM systems and practices
4. Customer orientation and ability to adapt/ respond to different types of characters
5. Excellent communication and presentation skills
6. Ability to multi task, prioritize and manage time effectively.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (required)
- Customer relationship management: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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