Email Support Executive
2 weeks ago
**Responsibilities**:
2. **Customer Assistance**: Provide detailed information and assistance regarding travel bookings, itineraries, policies, and other related queries.
3. **Issue Resolution**: Address and resolve customer complaints and issues effectively, striving for first-contact resolution whenever possible.
4. **Documentation**: Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the CRM system.
6. **Collaboration**: Coordinate with other departments such as reservations, sales, and operations to resolve customer issues and improve overall customer satisfaction.
7. **Feedback**: Collect and report customer feedback and insights to the relevant departments for continuous improvement of services and processes.
8. **Training and Development**: Stay updated on product knowledge, company policies, and industry trends through ongoing training sessions and self-learning.
**Job Types**: Full-time, Fresher
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
Work Location: In person
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