Customer Service Strategist

2 months ago


Noida Uttar Pradesh, India Yellow Straw Advertising LLP Full time

**Position** : Customer Service **Strategist**

**Location** : Sector 62 Noida (WFO)

**About the Company**

Yellow Straw Advertising is an innovative advertising agency located in Noida. Our team comprises alpha geeks who work together to create substantial strategies for brand campaigns. We believe in providing a seamless customer experience and strive to exceed our clients' expectations.

**Key responsibilities Area**
- **Strategy Development**: Creating and implementing customer service strategies that improve customer satisfaction and loyalty.
- **Data Analysis**: Analyzing customer feedback, service metrics, and trends to identify strengths and weaknesses in the current service delivery.
- **Process Improvement**: Recommending and overseeing changes to customer service processes, systems, and tools to enhance efficiency and effectiveness.
- **Training and Development**: Collaborating with training teams to ensure customer service representatives are well-equipped with the necessary skills and knowledge.
- **Cross-Departmental Collaboration**: Working with other departments to ensure a seamless and consistent customer experience across all touchpoints.
- **Performance Monitoring**: Setting benchmarks and monitoring the performance of customer service teams, using key performance indicators (KPIs) to track progress.
- **Customer Advocacy**: Serving as a voice for the customer within the organization, ensuring that their needs and expectations are prioritized.

**Qualifications**
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. A Master’s degree is a plus.
- Proven experience in customer service strategy, with a minimum of 3 years in a similar role.
- Strong analytical skills and the ability to interpret complex data sets.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate across departments.
- Experience in leading and managing cross-functional projects.
- A customer-centric mindset with a passion for delivering exceptional customer experiences.

**Key Competencies**
- Strategic thinking and problem-solving
- Leadership and team collaboration
- Data-driven decision-making
- Strong project management skills
- Excellent communication and negotiation skills

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 4 years (required)
- Customer service Strategy: 3 years (required)

**Language**:

- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 9140790745



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