Customer Care Executive

2 months ago


Kharadi Pune Maharashtra, India Credence Resource Management Full time

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills.
- As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment
- Determine the reason for delinquency and best course of action to assist our Borrowers.
- Engage our consumers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely.
- Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
- Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Night shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International voice process: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Kharadi, Pune, Maharashtra (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 7517521116



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