Customer Care Executive
2 months ago
As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills.
- As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment
- Determine the reason for delinquency and best course of action to assist our Borrowers.
- Engage our consumers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely.
- Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
- Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments
**Job Types**: Full-time, Fresher
Pay: ₹18,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Night shift
- US shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- International voice process: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Location**:
- Kharadi, Pune, Maharashtra (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 7517521116
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