![TVS Electronics](https://media.trabajo.org/img/noimg.jpg)
Customer Support Representative
2 weeks ago
**Job Title**: Customer Support Representative (Voice Process)
**Company**: TVS Electronics
**Location**: Near Hirehalli, Tumkur
**About TVS Electronics**: TVS Electronics is a leading provider of technology solutions, specializing in innovative products and services in the electronics industry. With a commitment to excellence and customer satisfaction, we aim to deliver top-notch support to our clients across various sectors.
**Key Responsibilities**:
**Customer Interaction**: Handle inbound and outbound customer calls in a professional and courteous manner.
**Issue Resolution**: Address customer inquiries, concerns, and complaints promptly and effectively.
**Technical Assistance**: Provide basic technical support and troubleshooting guidance for products and services.
**Product Knowledge**: Maintain a thorough understanding of TVS Electronics' products, services, and policies to accurately address customer queries.
**Documentation**: Record customer interactions and transactions accurately in the database.
**Quality Assurance**: Ensure adherence to established quality standards and service level agreements.
**Escalation Handling**: Escalate complex issues to the appropriate channels for resolution and follow up as needed.
**Customer Satisfaction**: Strive to meet or exceed customer satisfaction targets through exceptional service delivery.
**Team Collaboration**: Collaborate with colleagues and other departments to resolve customer issues efficiently.
**Continuous Improvement**: Provide feedback on processes, procedures, and product improvements to enhance the overall customer experience.
**Qualifications and Skills**:
Education: High school diploma or equivalent; additional education in customer service or related field is a plus.
Communication: Excellent verbal and written communication skills in [specify language(s)].
Problem-Solving: Strong problem-solving abilities with a proactive approach to finding solutions.
Empathy: Ability to empathize with customers and provide personalized assistance.
Technical Aptitude: Basic understanding of computer systems and proficiency in using customer service software and tools.
Multitasking: Ability to manage multiple tasks efficiently while maintaining attention to detail.
Adaptability: Flexibility to work in a fast-paced environment and adapt to changing priorities.
Team Player: Collaborative mindset with a willingness to support team members and contribute to a positive work culture.
Customer Focus: Passion for delivering exceptional customer service and exceeding customer expectations.
**Salary**: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
- Health insurance
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- Kannada, English & other additional language (required)
Work Location: In person
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