Client Servicing Executive
7 months ago
**Job description**
**Job Title**: Client Servicing Executive
**Company Description**:We are a group of website developers, 3D animation artists, and UI/UX website designers. We are working with various international brands for website development, website designing, and custom ERP software development projects.
**Location**: Wagle Industrial Estate, Thane.
**Job Type**: Full-time
**Job Overview**: A Client Servicing Executive plays a crucial role in maintaining and nurturing client relationships, ensuring their satisfaction, and acting as a bridge between the company and its clients. This role is vital in retaining and expanding the client base and ensuring that client needs are met.
**Key Responsibilities**:
- **Client Relationship Management**:Develop and maintain strong, long-lasting client relationships.
Understand clients' business needs, goals, and objectives.
Act as the main point of contact for client inquiries, requests, and concerns.
- **Account Management**:Handle multiple client accounts efficiently.
Monitor and ensure the timely delivery of products or services to clients.
Identify opportunities to upsell or cross-sell additional products or services to existing clients.
- **Client Communication**:Communicate with clients to gather feedback and assess their satisfaction.
Address client issues, concerns, and complaints in a timely and effective manner.
Provide regular updates to clients on the status of their projects or accounts.
- **Documentation and Record Keeping**:Maintain accurate records of client interactions and transactions.
**Qualifications**:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in client servicing, account management, or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using CRM software and other relevant tools.
- Analytical and data-driven approach to decision-making.
- Ability to work collaboratively with cross-functional teams.
- Attention to detail and strong organizational skills.
- Adaptability and the ability to work in a fast-paced environment.
MetaMinds is an equal opportunity employer. We welcome and encourage diversity in the workplace.
**Salary**: ₹10,000.00 - ₹20,000.00 per month
**Schedule**: Day shift
**Education**: Bachelor's (preferred)
**Experience**: Fresher
**Work Location**: In person
**Salary**: ₹10,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Work Location: In person
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