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Visa Assistant

1 month ago

Hyderabad, India U.S. Embassy & Consulates in India Full time

**Hiring Path**:

- Open to the public

**Who May Apply/Clarification From the Agency**:
For USEFM - FP is 06. Actual FP salary determined by Washington D.C. - Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM - All Agencies

**Security Clearance Required**:
Public Trust - Background Investigation

**Appointment Type**

Permanent

**Appointment Type Details**:
**Marketing Statement**:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

**Summary**:
The work schedule for this position is:

- Full Time (40 number of hours per week)

**Supervisory Position**:
Yes

**Relocation Expenses Reimbursed**:
No

Duties

The incumbent is required to bring sensitive cases to the attention of the NIV Supervisory Visa Specialist and NIV Chief. Inputs the relevant data into the system, verifies SEVIS, PIMS records and IACT transmissions whenever applicable. Captures photographs for IWP/Drop box cases and loads referral and priority appointment cases that often involve high level contracts. Identifies to glitches in NIV software and suggest technical improvement to enhance the software by submitting regular requests to CA support desk and liaising with KCC on complex petition based PIMS verifications and discrepancies. Spot checks the team performance to ensure data entry accuracy. Plans and updates the LE staff weekly roster for translations, window 6 and other related tasks in consent with NIV Supervisory Visa Specialist and maintains the required stock of window handouts.

Incumbent also process Interview Waiver-IW and Drop Box-DB submissions from Global Support Strategy - GSS at Visa Application Center-VAC and keep them ready for adjudications. Loads cases to NOV system by closely checking previous visa/validity/expired dates, scan photos and reusing of biometrics in NIV system for accuracy with critical fields and annotations. Runs the IACT clearance and coordinates with Fraud Prevention Unit-FPU on minor Drop Box Age waiver cases for further review. Actively looks for any fraud indicators, including anomalies in information, lost passport or valid U.S. Visa information and refers the case to the respective officer in charge for further investigation.

Qualifications and Evaluations

**Requirements**:
EXPERIENCE: Minimum of three years of progressively responsible work involving customer service and/or work related to complex regulatory material along with extensive public contact.

JOB KNOWLEDGE: Basic knowledge of USG polices relating to the area of consular-visa operations and host country policies related to the area of immigration is required. Working knowledge of NIV, GSS ATLAS software and Consolidated Consular Database (CCD) is required. Authoritative knowledge of Consular procedures including 9 FAM SOPs and system related data management.

**Education Requirements**:
College studies are required

**Evaluations**:
LANGUAGE: Level IV in English and Level III in Hindi/Telugu/Odiya - This may be tested

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

**Qualifications**:
All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

**Benefits**:
**Agency Benefits**:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Hyderabad, India may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

**Other Information**:
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and cont

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