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Debt Recovery Agent

1 month ago

Andheri Mumbai Maharashtra, India City Credit Management Full time

**Responsibilities**
- Negotiate payment plans and settlements with debtors.
- Maintain accurate records of all collections activities.
- Provide regular reports to management on collections progress.
- Work closely with other departments to resolve any issues related to debt recovery.
- Ensure all collections are conducted in a professional and ethical manner.
- Follow up on overdue accounts and ensure timely payments.
- Identify and escalate complex cases to management as needed.
- Monitor and track payment arrangements to ensure compliance.
- Assist in the development and implementation of collections strategies.
- Stay updated on relevant laws and regulations related to debt recovery.
- Handle debtor inquiries and disputes in a professional manner.
- Prepare and send out demand letters and other collections correspondence.
- Utilize collections software and tools to manage accounts.
- Conduct skip tracing to locate debtors.
- Collaborate with legal team on cases requiring legal action.
- Provide exceptional customer service to debtors and clients.
- Meet or exceed monthly collections targets.
- Participate in training and development programs to enhance skills.
- Maintain confidentiality of debtor information.

**Requirements**:

- Proven experience as a Debt Recovery Agent or similar role.
- Strong knowledge of debt collection laws and regulations.
- Excellent communication and negotiation skills.
- Ability to handle difficult and emotional situations with professionalism.
- Strong attention to detail and accuracy.
- Ability to work well under pressure and meet deadlines.
- Proficient in using collections software and tools.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; additional qualifications in finance or related field is a plus.
- Strong organizational and time management skills.
- Ability to maintain confidentiality of sensitive information.
- Customer service-oriented mindset.
- Ability to handle multiple tasks simultaneously.
- Strong analytical skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to adapt to changing priorities and work environments.
- Strong work ethic and integrity.
- Excellent written and verbal communication skills.
- Ability to build and maintain positive relationships with debtors and clients.

Pay: ₹9,044.06 - ₹24,573.65 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person