Level 2 Application Support

3 days ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 305988

We are currently seeking a Level 2 Application Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

**Qualifications, Skills, and Experience**

**Experience: 5-8 years**
- Experience supporting a diverse range of **financial products**, including **IR and CR Derivatives, TRS, Equities, Fixed Income, FX** products.
- Strong understanding of **incident management** processes, familiarity with ITSM tools (e.g., **GLPI**, **ServiceNow**, **Remedy**, **JIRA**) and the ability to resolve complex technical issues under pressure.

**Technical Skills**:

- Advanced troubleshooting and diagnostic skills, particularly within **trading platforms**, **market data feeds**, and **trade execution systems**.
- Familiarity with **ITSM tools** (e.g., **GLPI,** **ServiceNow**, **JIRA**) for managing incidents, requests, and tracking progress.
- Proficiency in **Unix/Linux** and **Windows** environments, including command-line tools and scripting for basic system administration.
- Understanding of **networking protocols** and **data feeds** and how they interact with trading platforms.
- Experience with **SQL** and the ability to query databases to investigate data-related issues.

**Communication Skills**:

- Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
- Ability to explain **technical issues** to non-technical stakeholders, providing clear instructions and updates.
- Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

**Problem-Solving Skills**
- Ability to think critically and solve complex problems, particularly in high-pressure situations.
- Proactive approach to identifying and addressing potential issues before they impact the project.
- Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.

**Personal Attributes**:

- ** Customer-focused** with a passion for delivering excellent user support.
- Self-motivated, with the ability to work independently and as part of a team.
- Strong attention to detail and **methodical approach** to incident management.
- Ability to **multi-task** and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

**About NTT DATA

  • Ssr1 - Level 2

    6 months ago

    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: - 2nd Level telephone contact support. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Must be logged into the call system so that HHO’s can be received - Ability to resolve problems with...

  • Ssr 1 - Level 2

    6 months ago

    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: - 2nd Level telephone contact support. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Must be logged into the call system so that HHO’s can be received - Ability to resolve problems with...

  • Level 2 Support Engineer Intern

    4 weeks ago

    Bengaluru, India CultYvate Full time

    Job Title:Level 2 Support Engineer InternDepartment:IT / Technical SupportLocation:Jayanagar 4 thBlock, BangaloreReports To:Team Lead - OperationsInternship Duration:1 YearStipend:15,000 Per monthAbout Cultyvate:Cultyvate is an innovative company that provides cutting-edge solutions in the agricultural sector, leveraging technology to enhance productivity...

  • Level 2 Support Engineer Intern

    4 weeks ago

    Bengaluru, India CultYvate Full time

    Job Title: Level 2 Support Engineer InternDepartment: IT / Technical SupportLocation: Jayanagar 4^th Block, BangaloreReports To: Team Lead - OperationsInternship Duration: 1 YearStipend: 15,000 Per monthAbout Cultyvate:Cultyvate is an innovative company that provides cutting-edge solutions in the agricultural sector, leveraging technology to enhance...

  • Level 2 Support Engineer Intern

    4 weeks ago

    Bengaluru, India CultYvate Full time

    Job Title: Level 2 Support Engineer InternDepartment: IT / Technical SupportLocation: Jayanagar 4 th Block, BangaloreReports To: Team Lead - OperationsInternship Duration: 1 YearStipend: 15,000 Per monthAbout Cultyvate:Cultyvate is an innovative company that provides cutting-edge solutions in the agricultural sector, leveraging technology to enhance...

  • Level 2 support engineer intern

    4 weeks ago

    Bengaluru, India CultYvate Full time

    Job Title: Level 2 Support Engineer InternDepartment: IT / Technical SupportLocation: Jayanagar 4^th Block, BangaloreReports To: Team Lead - OperationsInternship Duration: 1 YearStipend: 15,000 Per monthAbout Cultyvate:Cultyvate is an innovative company that provides cutting-edge solutions in the agricultural sector, leveraging technology to enhance...

  • Application Dev

    6 months ago

    Bengaluru, Karnataka, India Ericsson Full time

    **Join our Team**: **About this opportunity**: **What you will do** - **Skilled (Java, J2EE),(Preferred: Oracle, MySQL) and good understanding of the SDLC.**: - **Proficiency in general programming concepts and the Eclipse environment is a plus.**: - **Basic understanding of Linux commands.** **You will bring** - **5 + yrs of strong exp in Order...

  • Level 2 Support Engineer Intern

    4 weeks ago

    Bengaluru, India CultYvate Full time

    Job Title: Level 2 Support Engineer InternDepartment: IT / Technical SupportLocation: Jayanagar 4th Block, BangaloreReports To: Team Lead - OperationsInternship Duration: 1 YearStipend: 15,000 Per month About Cultyvate:Cultyvate is an innovative company that provides cutting-edge solutions in the agricultural sector, leveraging technology to enhance...

  • Level 2 Support Engineer Intern

    4 weeks ago

    Bengaluru, India CultYvate Full time

    Job Title: Level 2 Support Engineer InternDepartment: IT / Technical SupportLocation: Jayanagar 4th Block, BangaloreReports To: Team Lead - OperationsInternship Duration: 1 YearStipend: 15,000 Per month About Cultyvate:Cultyvate is an innovative company that provides cutting-edge solutions in the agricultural sector, leveraging technology to enhance...

  • Trade Finance Application Support

    6 months ago

    Bengaluru, Karnataka, India Leuwint technologies Full time

    Minimum 3+ years of working experience. Strong experience in Application Support/ Application Monitoring - L1/L2 Support Hands-on in WebLogic/WebSphere, Windows/UNIX/Linux, Oracle SQL Strong experience with Windows and Unix scripting. Application Technical Support on Java and Oracle Database. Platform Knowledge on Windows, UNIX/Linux, WebSphere/WebLogic...

  • IT Support Administrator 2

    6 months ago

    Bengaluru, Karnataka, India MA Com Technolgy Solutions Full time

    MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio. MACOM is an Equal Opportunity Employer We consider applicants for all...

  • Associate- Business Application Support

    6 months ago

    Bengaluru, Karnataka, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Service Support Rep 2

    6 months ago

    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: - 1st Level telephone and other media contact support. - Strive for a high level of first contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and...

  • Chapter 2 | Netsuite Analyst | bangalore

    2 weeks ago

    Bengaluru, India Chapter 2 Full time

    OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is topower the world of workand, as you can...

  • Applications Support

    6 months ago

    Bengaluru, Karnataka, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** **Job responsibilities** - Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate - Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines -...

  • Application Support

    6 months ago

    Bengaluru, Karnataka, India NetConnect Private Limited Full time

    Experience: 5 - 15 Years Location: BLR/Chennai/Mumbai **Skills: Linux/Unix, SQL/Oracle, scripting(Shell/Perl/python), ITIL, java, Python, SSE -Unix shell Scripting, DevOps** **Roles and Responsibilities**: - Investigating and resolving issues - Providing guidance or training to users — including enhanced levels of support following new/updated software...

  • Applications Support

    6 months ago

    Bengaluru, Karnataka, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** This is an exciting opportunity to join the Valuations Control technology group at JPMorgan. In this business-facing technology support role, you will be at the forefront of supporting technology solutions for various products covered within both locally and globally. **Responsibilities**: - Providing Business facing technology and...

  • Service Desk Associate – Level 2

    6 months ago

    Bengaluru, India Unisys Full time

    What success looks like in this role: Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry...

  • Service Desk Analyst

    6 months ago

    Bengaluru, India Unisys Full time

    What success looks like in this role: Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry...

  • Customer Support Associate

    6 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    1. **Job Title: International Customer support** 2. Quantification - PUC and Graduate (Bangalore University) 3. Pay Grade: 18K -32K take home 4. Shift Timing: Rotation shift 5. Free Transportation within 20Km 6. Language: Excellent English + Any Regional languages 7. Working days: 5 Days working 2 rotational week off. 8. Benefits: Cab for within 20 Km 9. 3...