IT Support Administrator 2

6 months ago


Bengaluru Karnataka, India MA Com Technolgy Solutions Full time

MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.

MACOM is an Equal Opportunity Employer

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status

**IT Support Administrator 2**

***
**Job Purpose**:
**Position Description**:
***

**Day-to-Day Responsibilities include**:

- Troubleshoot and resolve user issues by Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Escalate issues to Tier 3 as needed
- Provide remote support for US & International offices
- Perform all work according to defined process while keeping pace with fast business growth
- Assist in developing and documenting improvements to current processes
- Handle all requests in a quick and timely manner
- Taking Ownership & Teamwork skills

**Key Competencies Required**:

- **
**Excellent interpersonal skills and a good team player.
- Strong English verbal and written communication skills.
- 3+ years related IT Support experience.
- Experience working from a help desk management system.
- Flexibility to work in different shifts.
Experience in MS office suite, IE, and windows 10.
- Understanding of mobile device management.
- Good troubleshooting skills on Laptop hardware’s.
- A passion for solving problems.
- Ability to work independently and in teams reaching high levels of productivity.
- Can see tasks through to 100% completion.
- Demonstrates strong work ethic.

**Qualifications and Requirements**:

- **
**BSc/BA/Diploma in IT, Computer Science, or equivalent field.
- Technical understanding (technical knowledge across a broad range of technologies and IT systems)
- Printer management (Local/Shared)
- iPhone & Android OS config & troubleshooting.
- Macintosh support.
- Linux support.
- Microsoft Intune & windows security updates patching.



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