Customer Service Executive
2 weeks ago
WE ARE HIRING FOR GRACE STFFING SERVICES (MALAD BRANCH)
**Job Title**: Customer Service Executive (Voice Process)
**Shift Timing**: Night Shift (US Time Zone)
**Working Days**: 5 Days Working, 2 Rotational Offs
**Qualification**: HSC / Graduate (Both Freshers & Experienced)
**Pick & Drop**: Provided
We are looking for a Customer Service Executive to join our voice process team. You will assist US-based customers by handling inbound calls, providing support, and resolving queries. Strong communication skills and a customer-centric attitude are essential.
**Responsibilities**:
- Handle inbound calls, providing solutions to customer queries.
- Maintain accurate records of customer interactions.
- Meet performance targets (e.g., resolution time, customer satisfaction).
**Requirements**:
- Excellent verbal and written communication skills in English.
- Ability to work night shifts (US time zone).
**Benefits**:
- Pick & Drop facility.
- Training provided for freshers.
- Career growth opportunities.
**Transportation Boundaries**:
- Central: CST - Thane
- Western: Churgate - Mira road
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹24,000.00 - ₹30,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (required)
**Location**:
- Mumbai, Maharashtra (required)
Work Location: In person
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