Customer Service Representative

6 months ago


Lower Parel Mumbai Maharashtra, India Source Solutions Inc Full time

Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering

questions and addressing concerns as they arise
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer

interactions

Preferred Skills
- Prior experience as a travel consultant, travel agent, or similar role with an exceptional

customer service record.
- Excellent communication and managing skills to build and maintain client

relationships
- Stay informed about travel trends, regulations and industry-related news to offer the

best possible service.
- Experience with travel booking software like Travelport, Amadeus, or Sabre (Minimum

2 GDS).
- Relevant certifications like IATA/UFTAA/Diploma.
- Proficiency in research and writing (travel policy)
- Personable and attentive
- Strong interpersonal skills
- Strong verbal communicator
- Familiar with the software used to connect with customers and gather their information
- Knowledge of Customer service tools i.e Avaya, Genesys, Ozonetel, Freshdesk, CRM
- Experience in Customer Service Field, Call Center
- Confident with Phone Inquiries
- Great Communication Skills

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

**Experience**:

- Operations: 1 year (preferred)

Work Location: In person



  • Lower Parel, Mumbai, Maharashtra, India Vimla Engineering Full time

    Our Company is into Electronic Manufacturing based out in Lower Parel [walkable distance] looking for Customer service executive **A customer service representative in manufacturing** - Customer service Providing excellent service to customers by addressing their concerns and developing solutions - Product and service information Providing relevant...


  • Lower Parel, Mumbai, Maharashtra, India Vimla Engineering Full time

    **Customer Service / Technical Support** **Duties and responsibilities of a customer service representative** - Take ownership of customer issues. - Troubleshoot problems and drive resolutions. - Escalate unresolved issues to relevant internal teams. - Collect prompt and accurate customer feedback. - Document knowledge as solution articles. - Master the use...


  • Parel, Mumbai, Maharashtra, India Digital placement Full time

    Responsibilities Includes: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. And it is pure work from office. 9594330774 **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Cell phone...


  • Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Ecommerce Customer Services for The Ecommerce Company!! Job description template As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a...


  • Lower Parel, Mumbai, Maharashtra, India BTW Visa Services India Pvt Ltd Full time

    Meet customers to sell all financial products. - Build relationship with clients and communities. - Provide solution for short - and long-term financial goals. - Influence customers to buy FD who have no prior Deposit relationship. - Ensure proper customer profiling on each call / customer visit, to identify and understand his/her needs and accordingly...


  • Lower Parel, Mumbai, Maharashtra, India kaam keeda Full time

    Position: Customer Support Representative Company: The Vibrant group India Location: Lower Parel **Responsibilities**: - Answer inquiries regarding property listings, pricing, availability, and other related information. - Assist customers with scheduling property viewings, appointments with agents, and other property-related services. - Handle...


  • Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...


  • Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full time

    Using a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...


  • Mumbai, Maharashtra, India Precise Infotech Solution Full time

    Job Title: Customer Service Representative Location: Thane West Qualifications: HSC pass or equivalent Age Limit: Up to 35 years **Job Description**: We are seeking a dedicated and motivated Customer Service Representative to join our team in Thane West. Key Responsibilities: Resolve customer issues efficiently and effectively. Maintain a high level of...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...


  • Lower Parel, Mumbai, Maharashtra, India JR Nexus Solutions Full time

    We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable...


  • Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

    **Customer Service Representative (Sales Focused)** **Location**: Chowpatty, Malabar Hills, Mumbai **Type**: Full-Time **Working Hours**: 6 days a week, 8 hours a day Must have at least 2yrs of experience **Preferred Gender**: Female About the Role We are seeking a dynamic and results-driven Customer Service Representative to join our team. This role is...


  • Mumbai, Maharashtra, India Arrivia, Inc. Full time

    **Are you passionate about travel and customer service?** Join **_arrivia_**, a leading travel company, as a Customer Service Representative in our Mumbai office. In this exciting role, you'll help travelers plan their dream vacations and provide exceptional support throughout their journey. **About the Role**: As a Customer Service Representative, you'll...


  • Malad, Mumbai, Maharashtra, India Accentuate Technologies Full time

    Problem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...


  • Chandivali, Mumbai, Maharashtra, India DA3Technologies Full time

    **Location**: **Chandivali, Mumbai, Maharashtra** **Role Description** This is a full-time on-site role for a Customer Service Representative at one of our top client in Mumbai. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your daily tasks will include addressing...


  • Lower Parel, Mumbai, Maharashtra, India Kuber and Company Full time

    **Job brief** We are looking for an enthusiastic **Telesales Representative **to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be...


  • Mumbai, Maharashtra, India Jade Stays Full time

    **Job Title: Customer Service Representative - Hospitality** **Location**: Mumbai / Remote **Job Type**: Full-Time **Experience Required**: 2 Year **About Us**: At Jade Stays, we are passionate about creating unforgettable hosting experiences for our customers across our properties in Mumbai. We run Airbnb properties across Mumbai and are looking for a...


  • Kandivali, Mumbai, Maharashtra, India The Student Scoop Full time

    **Role Description** This is a full-time on-site role for a Customer Service Representative at The Student Scoop. As a Customer Service Representative, you will be responsible for the following: (i) Interaction with students and parents on a routine basis for providing exceptional customer support, ensuring customer satisfaction and positive customer...


  • Bandra, Mumbai, Maharashtra, India H.K.Jewels Pvt.Ltd Full time

    A customer service representative's job is to interact with customers to answer questions, resolve complaints, and provide information about products and services. Customer service representatives are the face of a company and are expected to be professional, helpful, and personable. Here are some responsibilities of a customer service representative: -...


  • Lower Parel, Mumbai, Maharashtra, India BTW Financial Services & Imf Pvt Ltd Full time

    **Key Responsibilities**: - Processing insurance policies accurately and efficiently, ensuring all required information is complete and accurate. - Entering client information, policy details, and other relevant data into the company's database or software systems with precision and attention to detail. - Preparing and maintaining accurate documentation,...