Global Experience Owner Talent Acquisition and

1 month ago

Bengaluru Karnataka, India GSK Full time

**Site Name**: USA - Pennsylvania - Philadelphia, Bangalore, Belgium-Wavre, GSK HQ, Poznan Business Garden, Poznan Business Garden, Wavre
**Posted Date**: Nov 6 2024
**Job Purpose**

**Key Responsibilities**
- Implement a customer research strategy that includes an omni channel listening approach to collect and analyze information about customer preferences, behaviours and attitudes towards recruitment and onboarding services and results in informed decisions on priority areas for improvement.
- Accountable for end to end onboarding (offer acceptance to 90 days from Day 1) ensuring all functions involved (global and local) and the line manager deliver an experience that accelerates productivity for the new hire.
- Design and implement relevant customer testing approaches
- Lead and manage the end-to-end process ownership for the experience areas, including defining process measurement, influencing policy and controls, and driving process improvement and standardization.
- Envision and design the solution roadmap for the experience, ensuring alignment with the People Experience outcomes and the enterprise/HRLT priorities.
- Act as the business product owner for the relevant Tech solutions, working closely with the Tech team to shape the solution requirements, influence the product roadmap, and oversee the solution delivery and deployment into GSK.
- Drive the implementation and change delivery for the relevant areas, at global, regional and local level, ensuring stakeholder engagement, communication and training. Consider innovative approaches such as viral comms or point in time communications.
- Leverage data and analytics to monitor and report on the performance and impact of the respective areas, and identify opportunities for innovation and enhancement.
- Build and maintain strong relationships with the key stakeholders across the HR function, Global Functions and the business, and act as a trusted advisor and influencer on the relevant areas.

**Minimum Level of Job-Related Experience Required**
- 15+ years in process design and optimisation, service, delivery, strategy deployment, employee experience optimisation, transformation in a Global Function of a mid-large organization.
- Design Thinking (desirable)
- Lean/Six Sigma Green or Black Belt (desirable)
- Agile certification (desirable)

**Why GSK?**

**Uniting science, technology and talent to get ahead of disease together.**

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

**Important notice to Employment businesses/ Agencies**

**GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.

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