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Customer Service Executive

4 weeks ago

Gurugram Haryana, India Orange shark Full time

Brief Description:
- The position of call centre agent (inbound & outbound) consists of being the first line of contact for users with Road Side Assistance/Medical Assistance/Health Assistance. We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service by answering questions, handling complaints. The call centre representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer.

Position Name: - Customer Service Executive

Job Profile:
- Analyze Customer problems and providing solutions using the knowledge based
- Assist less experienced representatives as necessary
- Diagnose customer issues through process of elimation by asking probing questions
- Document issues appropriately based on existing guidelines
- Explain service contract provisions to dissatisfied customers
- Provide easily understood answers adapted to the customers situation
- Adherence to the Standard Operating Procedure and follow the scripts
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Qualification and requirements:
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
- Ability to use logics and reason to identify the strengths and weakness of alternative solutions.
- A college degree or equivalent
- Proficiency with computers, especially with CRM software and strong typing skills.
- Previous customer service experience, especially in practical industry preferred.
- Strong time management and decision-making skills.
- Adhering to all company policies and procedures
- Take responsibility from time to time

Pay: ₹10,258.71 - ₹35,253.20 per month

Schedule:

- Day shift
- Rotational shift

Ability to Relocate:

- Sector 30 Gurugram, Haryana: Relocate before starting work (required)

Work Location: In person