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Student Service Officer
4 weeks ago
As an SSO, you are expected to:
Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.
Addressing the concerns of Students & Parents by offering a quick resolution.
Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.
Ensure collection of outstanding fee from parents within the specified time.
Ensure retention of Students and controlling Left-outs.
Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.
Ensure adherence to internal process and compliances.
To be successful in the SSO role you are required to have:
Ability to handle students and parents in an empathic & patient manner.
Fluency in English and Regional Language communication.
Must to have Attitude:
Customer Orientation.
Sense of Ownership and Accountability.
Result orientation.
Emotional intelligence for working in a Team.
Qualification:
Must have bachelor’s degree.
Preferred BTech / MBA /Masters in Education, etc.
**Experience**:
Previous experience in customer handling across industry.
Key Interactions:
External
Student & Parents.
Internal
Branch’s Academic & Non-Academic teams.
Regional Operations Team.
Pay: Up to ₹400,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Academic counseling: 1 year (preferred)
- Student support: 1 year (preferred)
- Cold calling: 1 year (preferred)
- Customer retention: 1 year (preferred)
Work Location: In person
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