Student Support Officer

6 months ago

Bengaluru Karnataka, India Nexus Consulting Solutions Full time

To be the first level - point of university contact for the student.
- To act as an interface between the Student and the University departments.
- To track and communicate students, their academic progress, submission requirement and its status, in accordance with

the University session calendar.

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- To nurture students in completing their academic requirements in a timely manner.
- To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to

answer studentsʼ specific requirements/ queries and also receive inbound calls whenever required to address studentʼs
- To achieve high student satisfaction by providing a personalized - precise and elaborate reply based on the student

query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting

quality measures, accuracy & timelines in addressing the student queries
- To create and follow processes and recommend process improvements
- To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is

provided to the student within the TAT.
- To achieve high re-registration of students to next semester and high program completion rate.
- To provide a precise and concise information through effective communication technique
- To adapt and handle changing situations and environments efficiently
- To use effective data points and interpersonal skills to resolve conflict situations
- Refrain students from the last-minute submission of IAs, Project Synopsis and Project rep

Pay: Up to ₹42,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Student support: 1 year (preferred)
- Counsellor: 1 year (preferred)
- Mentoring: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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