Travel Operations

5 months ago

Bengaluru, India CRED Full time

**what is CRED?**

CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior. CRED was born out of a need to bring back the focus on a long-lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.

here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better.

**what will you do?**:

- coordinate with the product team for product optimization, support on product operational queries, tool enhancements requirements, and extranet training to partners
- partner API integration coordination, channel manager integration support, and testing
- debug product issues and extranet issues
- own, check, and manage the end-to-end flow as part of the QC process ensuring the targeted property is reflected in the app accurately and overall app QC for all new product configuration changes
- drive key metrics of quality and on-time deliver. be a custodian of catalog quality, ensuring the correct information is visible to the customer
- own high catalog standards with 100% quality, delivering best-in-class customer experience
- accurately list product content attributes in line with brand guidelines
- highlight issues related to the listing page, flow breakage, and incorrect mapping impacting customer journey
- content writing for travel (hotel listing), assigning copy requirements to the copy agency, managing timely delivery of catalog assets like content and copy
- collaborate with internal stakeholders from business, product, and tech, and coordinate with external stakeholders like partners, agencies, etc.
- handle day-to-day assigned tasks, and ensure given SLAs are met as per quality standards
- hold 2+ years of experience in travel/ ecommerce industry operations, QC and content writing
- have high organizing ability, proactiveness and attention to detail
- hold good stakeholder management skills and can work in collaboration with the team
- proficient with data and excel - pivot tables, vlookup, shortcuts, etc
- can focus on uncompromised customer-centric approach and innovate and build best practices content QC
- have the ability to think and react in a high-energy, fast-paced environment
- enjoy multitasking and managing multiple projects simultaneously

**how is life at CRED?**

working at CRED would instantly make you realize one thing: you are working with the best talent around you. not just in the role you occupy, but everywhere you go. talk to someone around you;most likely you will be talking to a singer, standup comic, artist, writer, an athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee a good company.

hard truths: pushing oneself comes with the role. and we realise pushing oneself is hard work. which is why CRED is in the continuous process of building an environment that helps the team rejuvenate oneself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and a comprehensive health insurance.

to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word. since trust is a major virtue in the community we have built, we make it a point to highlight it in the community behind CRED: all our employees get their salaries before their joining date. a show of trust that speaks volumes because of the skin in the game.

there are many more such eccentricities that make CRED what it is but that’s for one to discover. if you feel at home reading this, get in touch.

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