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Intern - Sre

5 months ago

Hyderabad, India Zeta Full time

**All about Zeta Suite**:

- Zeta is the world’s first and only Omni Stack for banks and fintechs. We are rethinking payments from core to the edge, led by the vision to augment the purpose of money and banking with technology. A single, modern software stack comprising processing, loans, customizable mobile and web apps, fraud engine, and rewards for retail banking. We are a new-age, high-growth startup (& a unicorn) founded in 2015 by two visionary leaders Bhavin Turakhia & Ramki Gaddipati, whose entrepreneurial legacy & excellence has put us on top of the global fintech ecosystem. Zeta counts amongst its customers, over 10 banks and 25 fintechs, across 8 countries - some of our notable clients include Sodexo - a leading issuer of employee benefits & rewards with over 30 million global users, and HDFC Bank - the 14th largest bank by market cap in the world. Learn more about our manifesto & beyond.

**What is the job like?**:

- As an intern you will engage in site reliability efforts at Zeta
- Monitor the stability of our products with various internal tools.
- Ensure production servers are meeting the response SLA.
- Scaling the production as per the demand.
- Handle incident response, troubleshooting and fix for various products/services.
- Handle escalations as per policies/procedures.
- Get different internal/external groups together to resolve production site issues effectively.
- Communicate clearly on tickets, phone calls made to the team about various issues.
- Exhibit a sense of urgency to resolve issues.
- Ensure SLA's and Operational standards are met.
- Raise tickets to different internal groups to resolve recurrent problems, alerts and follow-up on escalated issues.
- Liaison with engineering teams for RCA's(Root Cause Analysis), permanent resolutions on issues affecting production sites.
- Contribute to Operations handbook.
- Participate in Oncall rotation.

**Requirements: (You are acquainted with many of the below skills/tools)**:

- Linux: Good understanding of Linux Systems.
- Windows: Windows 2000/2003/2008
- Scripting: Any of Bash/PERL/Ruby/Python/PHP
- Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts
- Application Protocols: SMTP, HTTP, FTP, IMAP and POP
- Duration - 6months
- Location - Hyderabad (WFO)