Front Desk Receptionist

7 days ago

Lower Parel Mumbai Maharashtra, India Birla Open Minds Education Pvt Ltd Full time

**Job Description: Receptionist and Front Desk Administrator**

**Position Overview**:
We are seeking a proactive and professional Receptionist and Front Desk Administrator to join our team. The primary responsibility of this role is to manage the reception area efficiently while providing exceptional customer service to visitors, guests, and staff. Additionally, this position involves handling administrative tasks to support the smooth operation of the office.

**Responsibilities**:
**Reception Duties**:

- Greet visitors, guests, and staff in a courteous and professional manner.
- Answer and direct incoming calls promptly and efficiently.
- Manage incoming and outgoing mail and packages.
- Maintain a tidy and organized reception area.
- Ensure security procedures are followed, including visitor sign-in and access control.

**Visitor and Guest Assistance**:

- Provide assistance and information to visitors regarding the company, its services, and facilities.
- Coordinate visitor and guest appointments, including meeting room reservations.
- Escort visitors to appropriate personnel or meeting rooms as necessary.
- Address visitor inquiries and requests promptly and accurately.

**Administrative Support**:

- Assist with various administrative tasks, including data entry, filing, and document preparation.
- Manage office supplies inventory and place orders as needed.
- Support staff with scheduling appointments, travel arrangements, and other administrative tasks.
- Assist with coordination of company events, meetings, and conferences.

**Communication and Coordination**:

- Communicate effectively with internal teams and external stakeholders.
- Relay messages and information accurately and promptly.
- Coordinate with other departments to ensure smooth operations.
- Maintain confidentiality of sensitive information.

**Problem Solving**:

- Address issues and concerns raised by visitors, guests, or staff promptly and professionally.
- Troubleshoot and resolve minor technical or facility-related problems.
- Escalate complex issues to appropriate personnel as needed.

**Requirements**:

- Proven experience as a receptionist, front desk officer, or similar role.
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Strong customer service orientation.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy.
- Ability to work independently as well as part of a team.
- Graduate in any Field

**Salary**: ₹8,646.14 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 3 years (preferred)

Ability to Commute:

- Lower Parel, Mumbai, Maharashtra (required)

Ability to Relocate:

- Lower Parel, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

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