Front Office Executive-novotel Goa Panjim

1 month ago


Panaji, India NOVOTEL Full time

As a Front office Executive, you will Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Handle additional responsibilities as and when delegated by the Management.
- Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
- Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

**Qualifications**
Graduate/ Hotel Management



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