Customer Service Executive

3 weeks ago

Mumbai, India NAVICON LOGISTICS INDIA PRIVATED LIMITED Full time

**Primary **Responsibilities

1. Promote excellent customer service and ensure satisfaction is delivered consistently.

2. Complete bookings with carriers and submission of shipping instructions with great accuracy

3. Build a strong relationship with customer in terms of high confidence level

4. Communicate and follow-up with customer on the status of their shipments or deliveries.

5. Understand individual customer’s processes and Key Performance Indicators (KPIs).

6. Achieve and monitor customer’s monthly Key Performance Indicators (KPIs) closely.

7. Comply with company’s standard operating procedure (SOP) and quality policy.

9. Communicate with superior to improve department processes.

10. Perform any other tasks as and when assigned by the superior.

**Duties / Scope of works**

1. **Communication**

Communicate with customer on their daily booking

Communicate and handle customer complaints appropriately

Communicate with vary department to achieve customer requirements.

**2.Processing**

I. Perform order processing through various carriers’ systems

II. Perform shipping instruction submissions before cut off timings

III. Perform payment / courier service on behalf of customer.

IV. Perform shipping documentation and coordination with shipping line or agent.

**3.Coordination**

I. Perform transportation coordination with overseas offices

II. Perform constant close coordination with customers’ various depts.

III. Close monitoring of client’s shipments on daily basis.

**4.Reports**

I. Provide customer’s report (Daily or Monthly).

II. Generate company’s required reports (Daily or Monthly).

III. Perform Monthly accrual submission (Internal & External).

**System & documentation**

I. Segregate all documents into company’s copy and customer’s copy.

**Preparation of Billing**

I. Verify supplier invoices with accuracy

II. Billing customer with accuracy

**Qualifications**

1. Positive attitude, Detail-oriented, organized, and able to prioritize tasks.

2. Good interpersonal, communication and analytical skills.

3. Able to work as a team player, pro-active, self-motivated and high sense of responsibility.

4. Ability to work independently and under pressure in a fast moving environment.

5. Proficiency in Microsoft Office.

6. Knowledge in SI / VGM for ocean shipments is a MUST.

**8. Preferably specialized in Logistics/Supply Chain or equivalent.**

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (required)

Expected Start Date: 01/04/2023

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