![Roima Intelligence India Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Coordinator
4 weeks ago
Walk-in drive exclusively for MBA/BBA students.
**Details for Walkin drive**
Date: 2_nd_ March 2024, Saturday
Time: 10:00am onwards
Venue**:Roima Intelligence India (formerly known as SKH Algorithms Pvt Ltd)**
**A-910/911, Navratna Corporate Park,**
**Ashok Vatika, Ahmedabad - 38005**
**Eligibility**
- Exclusively for MBA/BBA students
- M-Com, B-Com, BA, Mass Communication (students with Fluent English communication can apply)
**How to Participate?**
- Simply Walk-in to our office with your updated CV
- Be ready with the Aptitude, and HR round with us.
**Requirement**
- Good communication skills: English (Both verbal and written).
- Ability to listen and active problem-solving skills.
- Good interpersonal skills.
- Ability to handle pressure.
- Computer Knowledge, MS Word/Excel/PowerPoint.
**Job responsibility**
- To handle customer queries and escalations systematically, providing them with the best solutions.
- New customer addition and customer retention.
- Answer Customer/Client calls & queries professionally to obtain details of complaints and provide a resolution.
- Keeping records of customer interactions & transactions, recording details of inquiries, complaints & comments, as well as actions that are taken. Recreate and document customer issue in an internal ticket.
- The follow-up to ensure that appropriate actions are taken on customers/clients' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigations.
- Continuously monitoring and improving customer satisfaction levels.
**Highlights**
- Working directly with the USA based customers.
- 5 days working
- Mediclaim/Insurance benefits for permanent employees.
- Salary Range would be between 5 to 7 LPA.
- **Important points to be noted**_
- Fluent verbal and written English communication.
**Excludes**
1). if you are planning for further studies, this opportunity is not for you as we expect long term commitment with us.
To know about the company and perks to join us do participate. Share this with your friends and classmates who might be interested in this fantastic opportunity.
Roima Intelligence - Reach sustainable results through.
Roima Intelligence: Empowering businesses with sustainable digitalization solutions for supply chain planning, automation, smart factory systems, and more.
**Salary**: ₹40,000.00 - ₹55,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Evening shift
- Monday to Friday
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Fluent English (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Ability to Relocate:
- Bopal, Ahmedabad, Gujarat: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 83208 61946
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