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Associate Customer Experience Operations
3 weeks ago
**Roles and Responsibilities**
Role & Responsibilities
- Coordinate with cross-functional teams for data collection, data aggregation, content creation and quality
checks for business review decks
- Collaborate with CX Managers to project manage planning, delivery, and reporting of business review decks
and action items
- Collaborate with CX Ops Leads/Managers to define and refine a scalable business review delivery process
- Serve as the trusted adviser to CX Managers & sales team to help deliver effective customer business
reviews
- Coordinate with CX Ops team members to establish dashboards/reporting in Gainsight/SFDC for CX &
Sales leadership visibility
Must-Have Skills:
- 4+ years' experience in customer success/operations/consulting or similar roles in a B2B space
- Graduate/postgraduate in Business Administration, International Business, or other related college
business degrees
- Highly proficient in PowerPoint and Excel
- Strong oral and written communication skills with the ability to conduct presentations to a large group
- Ability to manage multiple projects simultaneously with keen attention to detail, familiarity with project
management tools such as Asana
- Demonstrated ability to collaborate with cross-functional teams
- Ability to multi-task and prioritize in a face paced environment
- Experience with Technology/SaaS-oriented Customer Success/Experience function a plus
- Experience working with US-based companies and cultures preferably in a US/India Structure
- Flexible to work in 3PM-11PM IST time zone to better align with the global team
- Role:_Customer Success Manager
- Salary:_ Not Disclosed by Recruiter
- Industry:_IT Services & Consulting
- Department:_Customer Success, Service & Operations
- Role Category:_Customer Success
- Employment Type:_Full Time, Permanent
- Key Skills
- Customer ExperienceCustomer successSDFCGainsightOperations
Education
- UG:_Any Graduate
**Company Profile**:
HiREarchy
- Redaptive is the leading Efficiency-as-a-Service company that enables businesses to meet largescale energy efficiency and strategic technology objectives. With over $1 billion in project lending capacity
- Company Info
- X
Contact Details
- Contact Company:_HiREarchy
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