Subject Matter Expert

3 weeks ago

Kolkata, India HSBC Full time

**Business**:Markets and Securities Services, Traditional NAV**

**Open positions: 01**

**Role Title**:Subject Matter Expert - Operations***

**Global Career Band:07**

**Location**:_(Country/City) :_**India/Kolkata**

**Recruiter Name : Archana Sharma**

**Why join us**:
The traditional A&V team has daily, monthly and weekly NAV valuations with stringent timelines. The team is responsible for performing capital activity bookings, accruals, amortization, yields leading to final generation and validation of NAV through diagnostic checks, FMR and post NAV activities. The team also performs other Monthly & Reporting activities which includes Fee Reviews. XD Distribution, Trustee Packs and Queries, Regulatory & Client Reporting.

The A&V team is responsible functionally across multiple jurisdictions (where applicable) serviced out of MSS Kol.

The working environment is very professional and the incoming individual will have to meet the work related challenges with the same zeal. To ensure that individuals are able to perform at the desired level, there will be process training & necessary guidance provided on an ongoing basis

**The Opportunity**:
The role will be of individual contributor nature and will not have team reporting to the role.100% technical role, responsible for core processing/reviewing activities and will require strong technical knowledge to achieve target deliverables.

The role will demand a daily balance of delivering an excellent client service within the standard NAV model of promoting continuous improvement of NAV processes and of identifying and capitalizing opportunities to create capacity and generate efficiencies.

The role would also require the individual to ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively. The job also entails checking on internal control and measures undertaken and regularly reviews them in order to maintain quality and productivity at the optimum level.

Perform any additional responsibilities that may be required by the manager in support of specific projects, on-going management and development of the process.

**What you’ll do**:_(List out Key Responsibilities_**

**Impact on the Business/ Function**
- Participate in the deployment of defined business solutions to remove manual processes.
- Identify and reduce manual processes for enhanced operational control. Support and implement technology up gradation.
- Lead User Acceptance Testing for the business (as and when required).

**Leadership & Teamwork**
- To share process related best practices with the team.
- Perform any additional responsibilities that may be required by the Supervisor in support of the on-going management and development of the division
- Be involved in the project / support related activities as and when it arises.
- Undertake/conduct trainings/cross training for all staff including existing and new staffs.
- Being proactive in identifying root cause for process related challenges and share qualitative resolution
- Be flexible to adopt in different working environment with counter parts across the globe.
- Demonstrate Group Values & principles

**Customers / Stakeholders**
- Primary responsibility of preparing NAV packs and performing checker activities.
- Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
- Establish and maintain effective relationship with customer business areas and identify areas of service improvements. Be the first escalation point in resolving issues with the Business Partner on a timely & ongoing basis.
- Ensure packs are delivered with quality and within set deadlines. Additional focus on priority clients and strategic approach on valuations should be done keeping the priority clients in mind.
- Procedural changes/new initiatives are reviewed, agreed with the business areas, fully communicated to staff and implemented.

**Operational Effectiveness & Control**
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective.
- Ensure GAV/NAV operating procedure is followed with management of risks (if any). Continually assess the risks inherent in department processes and procedures.
- Additional review of Job-Aid Matrix, SOPs, process notes, checklists and other internal process related documents periodically.
- Perform any additional responsibilities that may be required by the manager in support of specific projects, on-going management and development of the process.

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