Subject Matter Expert

2 weeks ago

Kolkata, India HSBC Full time

**Business**: Market and Security Services**

**Open positions:1**

**Role Title**:Subject Matter Expert** - Middle Office**

**Global Career Band:7**

**Location **_(Country / City )_**:Kolkata**

**Recruiter Name : Archana Sharma**

**Why join us?**

Transaction Management Team is responsible for Trade capture, exception management and service routing of trades to downstream systems along with adding and settlement of cash transactions to accounting. Trade Instructions are either received STP through Markit EDM or uploaded manually or through Macros/EUC’s to accounting for instructions received in generic mailboxes or SFTP folder from Client/FM’s. Diagnostics reports are run which includes investigation, handling any exceptions and query for Trade rejects within the PLA turnaround time. We plan to onboard middle office work for which we have to monitor trade matching process and ensure all exception resolved with client/broker.

**The Opportunity**:
**Impact on the Business/Function**
- To support rollout of new products/ activities within Trades.
- Engage and drive efficiencies and business solutions through automation and be an agent of change. Assist and participate in the deployment of defined business solutions to remove manual processes.
- Active participation and support of migration / re-migration of funds.
- Support department initiatives, regulatory, compliance and reduce risk.
- Formulate and implement robust control mechanism to eliminate risk (if any)
- Successful implementation of all process/department level initiatives.
- Adherence to all project /migration timelines.

**Customers / Stakeholders**
- Review the Postings/uploads and ensure all downstream/ BP queries are responded in a timely manner.
- Perform maker activities as and when required.
- Handovers are in place and all files are checked and there is an Escalation Matrix in place and followed diligently.
- Act as the primary contact for Business Partners and downstream teams in relation to any query related to reconciliation/posting.
- Act as a backup for the Manager in his absence and manage operations.
- Develop and maintain relationships with internal customers & business partners through timely communication and BAU Calls.
- Adhere to defined process KPIs and PLAs.
- NIL BP Complaints. All BP/Stakeholders queries and open items to be responded to/raised in a timely manner.

**Leadership & Teamwork**
- Ensure continuous process related updates are cascaded to the fund administrators on an on-going basis.
- Undertake/conduct trainings/cross training for all staff including existing and new staffs and monitor the same in an ongoing basis.
- Perform any additional responsibilities that may be required by the Supervisor in support of the on-going management and development of the division.
- Perform UAT testing as and when required.
- Being proactive in identifying root cause for process related challenges and share qualitative resolution.
- Be flexible to adopt in different working environment with counter parts across the globe.
- Responsible for improving the team’s overall quality, productivity and communication.
- Contribute towards building an enthusiastic and motivated team
- Demonstrate HSBC Group Values and principles.
- Participation and support provided to initiatives taken by other team members/teams
- Improving service delivery trend for the team
- Individual initiative and level of engagement / participation / collaboration.

**Operational Effectiveness & Control**
- To maintain HSBC internal control standards and support internal/external reviews including the timely implementation of audit points.
- Ensure Trades operating procedure
- is followed with management and assessment of risks (if any)
- Identify and reduce manual processes for enhanced operational control.
- Updating all MIS/trackers as required by the process.
- Enhancements to Job-Aid Matrix, SOP, process notes, checklists, KPI and internal processes as and when required.
- Complete all Mandatory trainings as and when required and IOC for captured roles.
- Ensure timely follow up on the open & outstanding issues that hinder the valuation. Ensure, Escalation Matrix is followed as per agreed for both BP & SSO Kolkata.
- Demonstrate actions to adhere compliance to the mentioned controls.
- Nil breaches in all group and risk policy. Audit, BRCM and Compliance reviews rated as 'satisfactory'.
- Complete all mandatory training on time.
- Ensure process notes are updated.

**What you’ll do**:

- Matching of Security trades based on details received from client and broker/counterparties
- Monitor trade matching-process, ensure all exceptions fully resolved with client/broker and any issues are fully documented within the system
- Confirm accurate and timely update of all transaction types to the A&V system to ensure valuation deadlines are met
- Issuing settlement instructions for trades to custodians within agreed timescales
- Following up of queries wit

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