Agm - Application Operations

4 months ago

Pune, India Vodafone Idea Full time

Job Req ID: 41405- Location: Pune, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

SAP S4HANA Application Ops - HR, FIN Modules

**Job Level/ Designation
M2 / AGM

**Function / Department**

IT Application Operations

**Location**

Pune

**Job Purpose**

**Key Result Areas/Accountabilities**
- Ensure Application availability and uptime as per defined parameters.
- Create and Drive strategic/excellence Initiatives and delivering key business imperatives
- Successful delivery of full scope of IT Services within his/her area of responsibility
- Successful delivery of IT Innovation (ops excellence) within area of responsibility
- Identify and work on operations excellence initiatives to reduce of S1, S2 and S3 severity tickets on regular basis.
- Review, monitor and achieving all SLA’s defined.
- Effective participation in governance forums and business teams
- Delivery of 100% of data needed for regulatory/audit purpose as per agreed timelines.
- Leveraging alert and monitoring tools to further reduce day to day incidents.
- Closure of High and Medium internal audit observations within agreed timelines.
- Implementing minimum 1 automation and initiative per quarter.
- Create and drive Strategic/excellence initiatives in his/her area of responsibility
- Play the role of “conscious keeper” on all new / existing changes in his/her area of responsibility
- Get involved in Business requirements (demand) discussions with business and Vendor partners
- Ensure proper B2O and other ITIL processes gets followed.
- Strong compliance record within area of responsibility
- Positive vendor partnerships within area of responsibility
- Actual KPIs will be set for the role-holders annual objective

**Core Competencies, Knowledge, Experience**
- 6 - 8 Years of experience in the line of IT
- ERP, SAP S4HANA
- Service management / Change management

**Must have technical / professional qualifications**

B.E / B.Tech / MBA / MCA

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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