Guest Service Associate

6 months ago

Delhi Delhi, India Holiday Inn Full time

Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
- Be attentive to guest’s needs
- Prepare food and beverages for service to guests and present food according to established health and presentation standards
- Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
- Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
- Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
- Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
- Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
- May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
- May assist with other duties as assigned

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Date

©2016 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. Use of this resource, or any part thereof, is not required by any license agreement, brand standards, or otherwise. This resource is an optional guide that owners and managers of franchised hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their particular IHG branded hotel. No company in IHG, or any employee or agent thereof, seeks, requires or has any control or direction of any hiring, compensation, termination or other employment-related decisions at franchised hotels.

Employee Name

Employee Signature

Qualifications and requirements
- Carrying or lifting items weighing up to 50 pounds / 23 kilograms
- Moving about the restaurant
- Handling food objects; plates, trays, glasses, etc.
- Bending, stooping, kneeling

This job requires ability to perform the following:
Bachelors Degree/ Diploma in Hotel Management

1 year of experience in F & B Service preferred
- Being passionate about people and service
- Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.
- Ability to comply to local laws regarding food handling or serving of alcohol
- Reading and writing abilities are used often when taking orders, completing paperwork, etc.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Guest Service Associate

    6 months ago

    Delhi, Delhi, India ApplyT Full time

    Greetings of the Day! We are currently hiring for Guest Service Associate for a well known property based in delhi Chattarpur. **Responsibilities**: - Uncover the specific responsibilities that Guest Service Associates undertake, from welcoming guests to handling check-ins and check-outs. - Explore their role in providing information about services,...

  • Guest Service Associate

    7 months ago

    Delhi, Delhi, India Concept Hospitality Pvt Ltd Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Deputy F B Manager, Senior Manager, Outlet Manager, Senior Captain/Captain **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in...

  • Guest Service Associate

    4 weeks ago

    Delhi, Delhi, India Mangosorage Services Private Limited Full time

    Role Name GSA - Guest Service Associate Role Description To follow the instructions of Sr. GSA and serve the guest Role purpose To ensure steady flow of service to guests; respond to their requirements to support the Sr. GSA in achieving guest delight Responsibilities KRA (Key Result Areas) KPI (Key Performance Indicators) Action areas Coordinating work with...

  • Guest Service Associate-front Office

    7 months ago

    Delhi, Delhi, India Hilton Full time

    A Guest Service Associate-Front Office assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Guest Service Associate-Front Office, you will assist in daily Front Office operations and work with customers and Guests to serve their...

  • Guest Service Associate

    1 month ago

    Delhi, Delhi, India AccorHotel Full time

    Job Purpose:As a Guest Service Associate at AccorHotel, you will be responsible for providing exceptional guest services, handling daily reservations, and ensuring a smooth check-in and check-out process. You will also perform all cashier functions, adhering to internal control guidelines.Executive Responsibilities & Empowerment:You will ensure that all...

  • Guest Service Associate

    6 months ago

    Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24041875 **Job Category** Reservations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Guest Service Associate

    6 months ago

    Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 23222313 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other...

  • Guest Service Associate

    1 month ago

    Delhi, Delhi, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24178705 **Job Category**Reservations **Location**JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India, 110037 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Guest Service Associate

    6 months ago

    Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24085558 **Job Category** Reservations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Guest Service Associate

    3 months ago

    Delhi, Delhi, India PULLMAN Full time

    ** JOB PURPOSE** - To work as a Team Member to maintain a high standard of cleanliness in the Guestroom and in the public areas assigned. - Handling request of the external and internal customer in a professional manner. - To service the guest rooms which are either occupied, check out and to carry out turn down service of the rooms in accordance with the...

  • Guest Service Associate

    6 months ago

    Delhi, Delhi, India Aouraa Events Pvt. Ltd. Full time

    Guest Service Representative Responsibilities: Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff...

  • Guest Service Associate

    6 months ago

    Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24026628 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Relations Associate

    2 weeks ago

    Delhi, Delhi, India PULLMAN Full time

    ** JOB PURPOSE** To act as the ambassadors of the hotel, providing guests above-and-beyond services to ensure their experience will be worth remembering. Guest Relation Associate shall be responsible for preparation of arrival and departure of guests, profile database maintenance, Le Club Accor/Accor Advantage Plus/Frequent Flyer Membership and Long-stayer...

  • Guest Service Associate

    4 weeks ago

    Delhi, Delhi, India AccorHotel Full time

    Job SummaryThe Front Desk Representative is primarily responsible for providing exceptional guest services, ensuring smooth check-in and check-out processes, and maintaining a high level of customer satisfaction. This role requires a strong focus on communication, problem-solving, and teamwork.Key ResponsibilitiesGuest ServicesDeliver exceptional guest...

  • Guest Service Associate

    6 months ago

    Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24027644 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just...

  • Guest Service Associate

    2 months ago

    Delhi, Delhi, India PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Associate

    6 months ago

    New Delhi, India Marriott International, Inc Full time

    **Job Number** 23208935 **Job Category** Golf, Fitness, & Entertainment **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Encourage, recruit, register, and schedule guests to...

  • Guest Service Associate

    6 months ago

    Delhi, India Pullman New Delhi Aerocity Full time

    Job Description - JOB PURPOSE Guest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Perform all cashier functions adhering to internal controls guidelines. - EXECUTIVE RESPONSIBITIES & EMPOWERMENT - Ensures all interactions with guests are handled professionally and with care...

  • Guest Service Associate

    6 months ago

    Delhi, India Pullman New Delhi Aerocity Full time

    Company Description Pullman New Delhi, Aerocity is one of the finest five-star hotels in Delhi and enjoys a prime location of Aerocity, located 07 minutes away from the India Gandhi International Airport. Pullman New Delhi Aerocity offers 06 award winning restaurants and bars, a fully equipped fitness centre, spa, salon, and an outdoor heated swimming...

  • Guest Service Associate

    6 months ago

    New Delhi, India Marriott International, Inc Full time

    **Job Number** 23206508 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information...