Email Chat Executive
3 weeks ago
WE ARE HIRING FOR **EMAIL CHAT EXECUTIVE**
CUSTOMER QUERY HANDLING
Any Graduate from a recognized Institute or University in any discipline.
- Minimum 1-Year experience in any Customer Service (E-mail or Chat/Telecom Voice).
- Graduates who know to Read and Write Hindi will be an added advantage. (Freshers also eligible).
- Rotational Shift - 6 Days Working / 1-day rotational week off.
- Shift Timing - 7 AM to 1 AM (Any 9 hours shift). **(One Way Cab Drop Facility).**
**Key Responsibilities**:
- Prolific written communication skills to support customers with ease.
- Efficiency to offer relevant and satisfactory solutions to the customers.
- Efficiently taking note of queries and requests.
- Maintenance of log for customer interactions, transactions, and comments.
- Suggest effective and prompt solutions.
- Protecting brand image and reputation in the market.
- Effective communication via mail.
- Assist digital team with online campaigns.
- Maintaining positive repo with the customers throughout the conversation.
- Ability to work on CRM systems and practices.
**Round Of Interview**:
- HR Round.
- Ops Round.
- Pmaps Assessment.
FOR MORE DETAILS CONTACT: HR - 7200585283 (Mathumitha)
**Salary**: ₹15,500.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 7200585283
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