Candidate Care Agent

1 month ago

Gurgaon, India Cielo Talent Full time

**Company Description**:
Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

**Location Specifics**: Gurugram, Haryana, India (India Delivery Center)
**Specific Needs**: Customer experience background (preferred)
**Language Requirement**: Native Language; English
**Position Setup**: Onsite (Work from Office); will follow 8am to 5pm CST (7:30pm to 4:30pm IST); Monday to Friday

**Duties and Responsibilities**:

- Adapt communication style to different demographics.
- Promote service excellence through courteous, patient, and gracious interaction.
- Drive impression to resolution with internal sense of urgency, control of conversation, and active listening.
- Use judgment to escalate to proper party when needed.
- Develop in-depth knowledge and functional command of multiple applicant tracking systems.
- Utilize critical and innovative thinking to troubleshoot issues and offer resolutions
- Work to elevate the level of efficiency and service through collaboration, examining current processes to determine room for improvement, and suggesting best practices.
- Perform monthly sweeps and an annual audit of assigned tabs on shared resource.
- Other duties as assigned.

**Qualifications**:
**Education**:

- High School diploma or equivalent required. Associate’s degree preferred.

**Experience**:

- Minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.

**Exposure**:

- Proficiency with the Microsoft Office suite, including Outlook and Excel.
- Typing skills with a minimum of 40 WPM.

  • Care Coordinator

    2 weeks ago

    gurgaon, India Pristyn Care Full time

    Working days : 6 daysWork Location: Capital Cityscape Building, Sector 66, GurgaonRoles and Responsibilities:Understanding a patient's profile and resolving their queries to make them aware about Pristyn Care's offering.Achieve monthly targets by properly counselling the patient about our services.Being sensitive to a patient's needs and guiding them...

  • Care Coordinator Associate

    2 weeks ago

    gurgaon, India Pristyn Care Full time

    Working days : 6 daysWork Location: Capital Cityscape Building, Sector 66, GurgaonOffered CTC : 3- 3.2 LPARoles and Responsibilities:Understanding a patient's profile and resolving their queries to make them aware about Pristyn Care's offering.Achieve monthly targets by properly counselling the patient about our services.Being sensitive to a patient's needs...

  • Care Coordinator Manager

    2 weeks ago

    gurgaon, India Pristyn Care Full time

    Working days : 6 daysWork Location: Capital Cityscape Building, Sector 66, GurgaonOffered CTC : 3- 3.5 LPARoles and Responsibilities:Understanding a patient's profile and resolving their queries to make them aware about Pristyn Care's offering.Achieve monthly targets by properly counselling the patient about our services.Being sensitive to a patient's needs...

  • ▷ Apply Now: Care Coordinator

    1 week ago

    Gurgaon, India Pristyn Care Full time

    Working days : 6 daysWork Location: Capital Cityscape Building, Sector 66, GurgaonRoles and Responsibilities:- Understanding a patient's profile and resolving their queries to make them aware about Pristyn Care's offering.- Achieve monthly targets by properly counselling the patient about our services.- Being sensitive to a patient's needs and guiding them...

  • Call Centre Agent

    4 weeks ago

    Gurgaon, India lyf medicare sales and services pvt ltd Full time

    LOOKING FOR CALL CENTRE AGENTS FOR A HEALTHCARE COMPANY TO MANGE ITS COUSTOMER CARE SERVICES... **Job Types**: Full-time, Fresher **Salary**: ₹9,568.42 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass)...

  • Customer Service Agent

    1 week ago

    Gurgaon, India Webhelp Full time

    **Advisor** **Location** - Gurugram, India**Language** - English*** **Job Advert**: - Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on permanent role in Gurgaon to join our...

  • Customer Service Agent

    1 week ago

    Gurgaon, India Webhelp Full time

    **Job Advert** Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on permanent role in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who work...

  • Customer Service Agent

    4 days ago

    Gurgaon, India Webhelp Full time

    **Advisor** **Location** - Gurugram, India**Language** - English*** **Job Advert**: - Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on a 3-month contract in Gurgaon to join our...

  • Business Development

    2 weeks ago

    Gurgaon, Haryana, India Pristyn Care Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Identifying new customers for the services provided 2. Understanding customer/prospective customer's business workflow and positioning appropriate solutions for customers 3. Developing new customer acquisition strategies4. Preparing and sharing MIS reports > Only those candidates...

  • Customer Service Agent

    4 days ago

    Gurgaon, India Webhelp Full time

    **Job Advert** Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on a 3-month contract in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who...

  • Customer Service Agent

    2 days ago

    Gurgaon, India Webhelp Full time

    **Job Advert** Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on a 3-month contract in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who...

  • Customer Service Representative

    1 week ago

    Gurgaon, India Teleperformance Full time

    Qualification: Any graduate/ post-graduate Skills: Excellent command over English language (Both written & verbal). Competencies: · At least 1-2 years previous experience of contact centre. · Able to work in a team and portray team spirit. · Should be aware of the basic technical software and applications needed for HR Ops · Excellent communication...

  • Customer Care Specialist

    3 weeks ago

    gurgaon, India NIIT Limited Full time

    Designation: Customer Care Specialist (US process)Job Location- Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist· Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...

  • Customer Service/Customer Support Internship

    7 days ago

    Gurgaon, Haryana, India VLCC Health Care Limited Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Taking calls and pitching for the services2. Handling customer inquiries > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 18th May'24 and 22nd Jun'24 3. are available for duration of 6 months 4....

  • Customer Support Agent

    4 weeks ago

    Gurgaon District, Haryana, India Vehicle care Full time

    conducting customer satisfaction surveys to understand what areas of the company's services need improvements - helping customers choose the right service for their requirements and budget - dealing with customer issues and churning out an easy-to-follow solution - managing payment and delivery of customer orders - helping customers choose the right product...

  • Customer Service Representative

    2 weeks ago

    gurgaon, India Teleperformance Full time

    Qualification:Any graduate/ post-graduateSkills:Excellent command over English language (Both written & verbal).Competencies:· At least 1-2 years previous experience of contact centre.· Able to work in a team and portray team spirit.· Should be aware of the basic technical software and applications needed for HR Ops· Excellent communication skills both...

  • Customer care specialist

    7 days ago

    Gurgaon, India Niit Limited Full time

    Designation: Customer Care Specialist (US process)Job Location- Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist· Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...

  • Customer Care Specialist

    20 hours ago

    Gurgaon, India NIIT Limited Full time

    Designation: Customer Care Specialist (US process) Job Location- Gurugram, Work from Office mode only Roles and Responsibilities of a Customer Care Specialist · Customer Service through calls · Ensure timely and accurate service delivery at defined productivity levels · Build client & domain knowledge to be able to deliver a resolution on the first...

  • Psychology Content Writing Internship

    4 days ago

    Gurgaon, Haryana, India United We Care Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Conducting in-depth research on a wide range of topics at the intersection of mental health and artificial intelligence (AI), including but not limited to AI applications in the field, employee and employer impact, current trends in AI and mental health, and the role of insurance...

  • F&v- Operations- Scm

    1 month ago

    Gurgaon, India Antal International Full time

    **Roles & Responsibilities: - ** - Manage the process flow at Pack house management, crop care, farmer relations, logistics and quality assurance. - Monitoring hygienic condition, storage and procedures are maintained during the processing and packaging. - Ensure that the team strictly adheres to company guidelines and policies for delightful customer...