Process Trainer

2 weeks ago


Mumbai Maharashtra, India UNITEDTECHNOVISION IT & BPO SERVICES PRIVATE LIMITED Full time

**Job Title/Role**: Process Trainer (Domestic)

**Department**: Training Shift Timings: Flexible

**Total Experience**: >2 years

**Type of position**: Full time

**Management Skills**:

- Good team handle skills
- People management
- Good communication skills.

**Qualification**:Graduate - any stream Preferably knowledgeable in Real Estate field

**Role and Responsibilities**:

- Must have exposure on conducting soft skills, process/product and system training in a BPO as a trainer.
- Must ensure successful clearance of agents from the training phase during certification.
- Must have handled more than 10 batches (end-to-end process training).
- Must have managed operations and client interactions during the training phase.
- Coordinate with various departments for support for successful completion of the batch.
- Must conduct various refresher on floor basis audit output on monthly basis.
- Must conduct quality checks for 0 - 30 day agents on a regular basis.
- Must conduct all the cyclic activities on the floor such as PKT, TNI, BQ training.

**Technical Skills**:

- Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
- Should have excellent communication skills (written and spoken)
- Preferred from process specific industry e.g. consumer durables, healthcare, etc.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Telecommunication: 2 years (required)
- Telesales: 2 years (required)

**Language**:

- English (required)

Work Location: In person


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