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Chat Process

4 months ago

Mumbai, India Porter Full time

Department
- Call Center
- Job posted on
- Sep 2, 2021
- Employee Type
- Permanent
- Experience range
- 1 year - 5 years

**Company Overview**:
At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.

Porter is the fastest growing leader in this sector with Pan India presence with operations in multiple cities, a fleet size exceeding 1L registered and 30k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 50 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group and LGT Aspada.

We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of last mile logistics including warehousing and LTL transportation. At Porter, we’re here to do the best work of our lives.

If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.

**Company URL**:
Roles and Responsibilities:
- Taking escalation calls that were unresolved by the Inbound, agent & providing solutions.- Replying to customer's queries/complaints on all social media.
- Resolves customer query / Complaints / problems and alternative solutions; implementing solutions; escalating unresolved problem

**Required Skills**:
- Excellent in English Communication & Writing.- Minimum 1 Year customer service (Chat Process.)Has Great written Communication skills (Grammatically correct).- Multitasks Effectively (Writing, thinking, search
- same time).- Proactively asking relevant questions.- Understand callers concerns quickly.- Understand trigger statements (complex).- Should have experence in chat process or maill in previous firm.