Grievance Redressal Officer-ho
2 weeks ago
Grade: M2/M3/M4/M5
Job Role
- Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers
- As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office
- Driving the culture of service recovery for strengthening consumer relationships through effective resolutions using Corrective and Preventive Actions so that not only does the issue get resolved but the recurrence is prevented
- Leading projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys
- Supporting the Predictive Modeling efforts in collaboration with the Data Science teams on preempt customer dissonance leading to potential escalations
- Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recovery
- Establishing a culture across all customer channels, viz Branch Banking, Customer Experience Centre and Digital DIY for zero defect and first time right to drive reduction in service escalations
job Requirements
- 6 - 8 years of work experience in driving a Customer First agenda within Customer Service, Business or Operations in a Retail distribution set up
- Strong domain knowledge of Consumer Banking products, processes and technology
- Strong analytical skills to derive insights from data and create actionables thereof
- Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads and Cross Functional Teams
- Exposure to working directly with Senior Management and Regulators in a high pressure and timeline oriented environment
- Ability to drive change, innovation and impact through active engagement, outreach and project management
- Ability to act as a Coach to channelize team members towards goal achievements using negotiation, collaboration, motivation and development skills including the ability to act as a role model within the organization.
- Excellent communication, facilitation and presentation skills including proficiency in MS Office tools (MS Excel and Powerpoint)
Application
-
Rmp Rar
4 weeks ago
Mumbai, India Skillventory Full time**RMP RAR (grievance redressal) role For a Leading Bank**: - From 8 to 13 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** - Monitoring, Inspecting and proposing measures to correct or improve an organizational process. - Developing quality control processes and framework. - Should be proactive with Problem...
-
Nodal Escalation Officer
15 hours ago
Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time**Role/ Job Title**: Nodal Escalation Officer **Function/ Department**: Grievance Redressal **Job Purpose**: Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. **Roles & Responsibilities**: TAT adherence for providing resolution. Take quick decision for redressed of...
-
Nodal Escalation Officer
4 hours ago
navi mumbai, India IDFC FIRST Bank Full timeRole/ Job Title: Nodal Escalation Officer Function/ Department: Grievance Redressal Job Purpose: Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. Roles & Responsibilities: TAT adherence for providing resolution. Take quick decision for...
-
Back Office Operations-12
6 days ago
Mumbai, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute. - Comprehend, analyze and respond to consumer complaints with customized...
-
Back Office Operations-16
6 days ago
Mumbai, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **Job Description**: The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute. Comprehend, analyze and respond to consumer...
-
Anand Rathi
4 weeks ago
Mumbai, India Anand Rathi Group Full timeIB & MB Compliances1. IB & MB Regulatory Compliances2. Monitoring of internal IB & MB organizational Policies and Processes3. Redressal of MB related investor's grievances4. Managing External Audits of various authorities including SEBI Inspections of MB5. IB & MB Internal Audits Support6. Regulatory Advice to MB clients and MB deal teams7. MB...
-
Compliance Officer mutual Fund aif
7 days ago
Mumbai, Maharashtra, India Arin Consultancy Full timeCompliance Mumbai _Mumbai Western Suburbs_ February 15, 2024 - February 15, 2025 Mutual Fund **Job Overview**: - **Office Location (Area) **Mumbai - **Course Type **Full Time - **Min Required Experience (Years) **2 - **Max Required Experience (Years) **5 - Responsible for overall Compliance, Legal and Corporate Secretarial functions of AMC and Trustee...
-
Compliance Officer
7 days ago
Andheri, Mumbai, Maharashtra, India Asit C Mehta Investment Interrmediates Full time**Job ID**: Compliance Officer **Role**: Compliance Officer **Department**: Compliance and Legal **Location**: Andheri East, Mumbai, Maharashtra **Designation**: Manager - AVP **Reporting structure for the position**: Managing Director **No of Position Vacant**: 1 - Ensuring compliance with all rules & regulations framed by regulatory authorities like...
-
Officer/Executive- Investor Grievance
4 weeks ago
Mumbai, India Talent Corner Full timeRoles and Responsibilities FOR A REPUTED FINANCIAL ENTITYControlling entire activities of Investor Grievances department Interaction with Regulators & Market Participants Analysis of Grievances Desired Candidate Profile Perks and Benefits
-
Officer/Executive- Investor Grievance
3 weeks ago
mumbai, India Talent Corner Full timeRoles and Responsibilities FOR A REPUTED FINANCIAL ENTITYControlling entire activities of Investor Grievances departmentInteraction with Regulators & Market ParticipantsAnalysis of Grievances Desired Candidate Profile Perks and Benefits
-
Customer Service Executive
6 days ago
Goregaon, Mumbai, Maharashtra, India The HR Gallery Full timeHi, We have shortlisted your profile as a language expert (Malayalam) for a leading NBFC to be based at Goregaon, Mumbai. Job details: Work as a language expert (Malayalam) to handle customer queries, grievance redressal, MIS preparation, training of internal employees on Malayalam language. Back end operation job. Exp: 0-4 yrs CTC can go upto 3.5 lac...
-
Mumbai, India DP World Australia Full timeSupport in Developing and Implementing the People Strategy for all Support Functions and Regional Office which underpins and supports the delivery of Function goals and drives employee engagement. Participate in the development and implementation of human resources processes and programs, including but not limited to assimilation of new employees,...
-
Manager - People - Regional Office (HRBP) - SCO
3 hours ago
mumbai, India DP World Australia Full timeSupport in Developing and Implementing the People Strategy for all Support Functions and Regional Office which underpins and supports the delivery of Function goals and drives employee engagement. Participate in the development and implementation of human resources processes and programs, including but not limited to assimilation of new employees,...
-
Para Litigation
7 days ago
Mumbai, India Mangalam Placement Full time**Company**: Acme Services Private Limited **Location** Mumbai **Experience** 4-5 Years **Key Skills** Agreements Drafting, MIS, Litigation, legal matters **Position: Para litigation** **Qualification: LLB** **Experience: 3 to 5 years** **Location: Mumbai** **Job description** Receiving and scrutinizing advocate notice, consumer redressal forum...
-
Employee Concierge
7 days ago
Mumbai, India 1 Finance Full timeEmployee Concierge 1 Finance Private Limited 2-6 Years Of Experience Mumbai Department: **HR** - Industry Type - Financial Services- Employment Type - Permanent- Request No - RA-1622-1012Key Skills **:Employee concierge desk,Hospitality** Job description **Responsibilities** - Creation and maintenance of Employee query processes as per standard with...
-
Sales Executive
7 days ago
Chakala, Mumbai, Maharashtra, India Damati Full time**Roles and Responsibilities** Coordination between dealer/customer, executive and factory from order generation to delivery of goods, Organizing way bills and follow-up of C forms, Respond to complaints from customers and give after-sales support when requested Have to Coordinate with Clients, understand their needs, find inventories from database/website...
-
HRbp - Ssc
6 days ago
Mumbai, India DP World Full timeImplement the HR agenda within the Business, ensuring that all people managers are equipped and able to deliver the annual recurring people management requirements. - Work with the leadership team to establish people agenda which underpins and supports the delivery of business goals and drives employee engagement. - Participate in the development and...
-
Investor Relations Officer_Mutual Fund_Gurgoan
3 weeks ago
mumbai, India Arin Consultancy Private Limited Full time• Effective management of Investor Service Centres (ISCs) of RTA and AMC branches, buildingrelationships with TG as outlines below, overseeing call centre operations/ calling both at the AMCand RTA, and implementing service-related initiatives to build efficiency & TG satisfaction.• Target group (external) for the IRO will be investors/ IFAs/...
-
Associate Consultant – HR Implementation
4 weeks ago
Mumbai, India Stratagyn Inc Full timeResponsible for handling all HR generalist functions at the client location viz; Recruitment, T&D, Induction & Orientation, Joining & Exit formalities, Payroll Administration, HRMIS, Employee Retention, Employee Engagement activities, HR Reports, Presentation & document maintenance, day-to-day HR Administration, grievances handling etc:Managing the...
-
Associate Consultant – HR Implementation
3 weeks ago
mumbai, India Stratagyn Inc Full timeResponsible for handling all HR generalist functions at the client location viz; Recruitment, T&D, Induction & Orientation, Joining & Exit formalities, Payroll Administration, HRMIS, Employee Retention, Employee Engagement activities, HR Reports, Presentation & document maintenance, day-to-day HR Administration, grievances handling etc:Managing the...