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Back Office Operations-16
1 month ago
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
**Job Description**:
The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.
Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
Outcalling Consumers & Commercial Entities
Meet productivity and quality targets
Internal Team coordination
**What You'll Bring**:
The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.
Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
Outcalling Consumers & Commercial Entities
Meet productivity and quality targets
Internal Team coordination
**Impact You'll Make**:
**Knowledge, skills and abilities (KSA’s)**
Graduate with minimum 3-5 years of experience in Grievance Redressal in the BFSI industry
Excellent communication skills verbal and written in English, should have prior experience in drafting customized response
Need to efficient in member/banks and consumers outcall too
Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
Able to work and deliver in fast-paced and high pressure environment, should have handled complex complaints
Should be able to be meet aggressive timelines
Strong customer centricity
Analytical and problem-solving skills are required
Should be flexible and adept to quick learning
Strong Team player
Good knowledge of MS Word and Excel
TransUnion Job Title
Rep II, Business Operations
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