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Customer Relationship Officer

1 month ago


Erode Tamil Nadu, India Samudhrika Lakshana Herbal Concepts Full time

1. Answering customer’s questions about our company’s products or services.

2. ⁠Processing orders and transactions.

3. ⁠responding to customer inquiries within company hours.

4. ⁠Providing proactive customer outreach.

5. ⁠engaging in customer conversations on social media & proactively asking customers for feedback.

6. ⁠Handling customer complaints.

7. ⁠Collecting and analyzing customer feedback.

8. ⁠Responding to customer reviews.

9. ⁠Tracking customer service KPIs and metrics.

10. ⁠Escalate unresolved issues to relevant internal teams.

Qualification:

- Any degree with relevant work experience
- ⁠Good communication skills with system knowledge
- ⁠Passion to handle and interact with customers.
- ⁠Ability to multitask.

Package : 1.45L- 1.8L CTC

Pay: ₹145,000.00 - ₹180,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person