Customer Relationship Officer
2 weeks ago
Develop and implement customer relationship strategies to improve customer satisfaction and loyalty.
- Manage a portfolio of key accounts, ensuring personalized attention and service.
- Conduct regular follow-ups with customers to ensure their needs are being met and to gather feedback.
- Assist the sales team in identifying and targeting potential customers.
- Collaborate with marketing to create targeted campaigns and promotions based on customer data and trends.
- Analyze customer data to identify trends, opportunities, and areas for improvement.
- Prepare regular reports on customer satisfaction, retention rates, and other key metrics.
- Address and resolve customer complaints and issues promptly and effectively.
- Ensure high standards of customer service are maintained across all touchpoints.
- Stay updated on the latest jewellery trends and product offerings.
- Educate customers on product features, benefits, and care instructions.
**Qualifcation**:
- Any Bachelor's degree
- Excellent communication skills
- Prior experience into customer relationship
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Supplemental pay types:
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 9786655510
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