Associate -engagement Team

6 months ago

Hyderabad Telangana, India Indian School of Business Full time

**Job Title**:
Associate

**Function**:
Customer Engagement

**Name of Job Holder**:
**Location**:
Hyderabad

**Reports to position**:
Senior Manager

**Band**:
A4

**Reportees to Position**:
N.A.

**No. of Positions
1

**Job Purpose
We are looking for Customer Engagement Associates to own and drive the prospective student / applicant engagement, nurture the leads and convert prospects into applicants for ISB’s I-Venture Immersive Programme.

You regularly seek inputs, accept constructive feedback and remove any impediments, relying heavily on learning and adapting the best practices from your line managers, peers and competition.

**Job Outline
- Proven experience in Customer Support and Service teams within Education, EdTech, BPO/KPO, IT Services organizations
- Work on the leads data generated through various marketing campaigns, counsel them, nurture them, and Initiate multiple phone calls to counsel and convert these prospects into applicants
- Provide support for Admissions outreach related activities, including infosessions and trade fairs
- Is able to incorporate feedback from managers, programme leads, peers, competition, and adopt global best practices to add value to the process, business unit and organization
- Reports daily and weekly work completed and in-queue; lead conversions through a various stages of lead nurturing funnel; lends complete visbility to the reporting manager and programme leads (matrix reporting)

**Job Specification**

**Knowledge / Education**

**Specific Skills**

**Desirable Experience**
- Graduate under related or other disciplines
- Customer Orientation
- Communication (written and verbal)
- Excellent Interpersonal skills
- Ability to manage multiple responses, coordination & attention to details
- Comfortable in working long hours/weekends as per business need
- 1-3 years of experience
- Sound working knowledge of Salesforce and Microsoft Excel
- Ability to present data effectitvely to aid actionable insights, would be an edge

**Job Interface/Relationships**:
**Internal**

**External**
- Outreach (Branding, Marketing, Sales)
- Digital Marketing
- Prospective Students

**S.No**

**Key Responsibilities**

**% Time Spent**

1

70%

2

Handle walk-ins and coordinate Campus Visits | Process and interview support

20%

3

CRM - data entry and reporting

10%

**Any Other Significant Input**

ISB is an Equal Opportunity Employer (EEO), and in general our work schedules are structured in order to give every employee a good work-life balance. As per the business needs though each of us are at times expected to stretch our limits and also pitch in on weekends. A compensatory off can be taken though in lieu of working on an off-day or a holiday, as per the extant HR policy of the organization.

Contact us at

040 23187777

0172 4591800

Timings

Monday
- Friday, 08:00 to 18:00

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