Supervisor, Network Operations

2 weeks ago

Pune, India GTT Communications Full time

Team Lead, Network Operations

Role Summary:
The Team Lead, Network Operations will be responsible for leading part of the Operations organization, providing concise and relevant actions plans for teams to resolve network and customer issues efficiently and in timely manner. Role is focused on being internal escalation point within the NMC Team and provide guidance and help to the rest of the team members, whenever needed.

Job Scope/Supervision:
Team Lead, Network Operations will be in direct contact with Tier 1 Teams, Supplier Management Team, Incident Managers, and other teams within the company, depending on the problem and difficulties faced.

Duties and Responsibilities:
Main job responsibilities are:

- Prioritize activities within the team in line with agreed standards
- M1 Escalation point within the GTT organization
- Operations continuity planning
- Trend analysis and service improvement plans
- Take part in problem management and project related tasks for customers within the Operations organization
- Participation in the recruitment of new engineers for the team
- Training and development of the team members

Other responsibilities include:

- Provide support to the rest of the team as a head engineer.
- Ensure the team and department KPIs are tracked and met.
- Ensure the team’s daily and weekly performance is on point via periodic stand-up meetings.
- Provide reporting on all team and organization KPIs via the internal GTT tools.
- Provide automation ideas and implementations to the existing processes with the objective of improving reporting and day-to-day efficiency.
- Participate in weekly and daily meetings with other manager and director level peers for inter-team reviews, process audits and general workflow discussions.
- Ensure ticket priority is properly followed within the team.
- Track daily statistics related to ticket SLAs and ensure the team is strictly following them.
- 4+ years’ experience in broadband data backbone monitoring and troubleshooting
- Knowledge on DSL, SONET, PE router troubleshooting
- Proficient Layer 2 and Layer 3 troubleshooting
- Familiarity with IP networks to include SIP, IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, DNS, SNMP and IPSec a plus
- Experience with E1/T1, TDM, DS3, SDH, SONET, Ethernet/TCP/IP Networking
- ATM Network, transport and backbone network troubleshooting knowledge
- Experience with network monitoring tools (SMARTS, Netcool, InfoVista, HP Open View, Cacti, Nagios)
- Good IP, MPLS and routing knowledge (ISIS, BGP) in an ISP environment
- Good Cisco hardware and IOS knowledge
- Good Juniper hardware and JUNOS knowledge
- Good technical knowledge of CR/SR configurations and troubleshooting
- General knowledge of telecom industry and standards
- Strong background of working within IP Operations environment of a Telco or large ISP

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