Security Operation Center Shift Supervisor

4 weeks ago

Pune Maharashtra, India Ara resources Full time

**About The Company**:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centres. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

**The Role**:
Security Operations Center (SOC) Shift Supervisor

**Key Responsibilities**:

- Manage a team of SOC Operators on multiple shifts supporting 24/7/365
- Oversee the daily operations of the SOC.
- This includes, but is not limited to the following:

- Training
- Shift Scheduling
- Time and Attendance
- Performance Achievement
- Career Development
- Leadership Briefings
- Conduct training and tabletop exercises as necessary for SOC operators to improve on SOC protocols, operator proficiency and readiness
- Demonstrate expertise developing guidance procedures, review processes and workflows to create efficiencies.
- Work collaboratively with the SOC and security team members to prepare for, respond to, and recover from all incidents and crisis events that may impact Accenture.
- Communicate and disseminate information, using established communication processes.
- Ensure senior security management is apprised of all significant local and global events in real-time, and documentation is maintained.
- Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary.
- Interface with security officers, managers, guard force, facilities management, and other operations support functions.
- The Shift Supervisor will fulfill the role of a SOC Operator as needed, which includes but is not limited to answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms.

**Skills Required**:

- Ability to analyze threats and envision potential or real time impact to operations
- Utilize sound judgement to determine actions required when dealing with employees.
- Demonstrated analytical and problem-solving skills.
- Must be flexible and possess the ability to function in highly stressful situations with changing priorities.
- A dependable team player with business maturity, enthusiasm, and a positive attitude.
- Highly motivated, self-starting individual with ability to multi-task and manage to timelines.
- Excellent customer service skills & written/oral communication skills.
- Must be able to work with and protect highly confidential information.
- Research and critical thinking skills for identifying, collecting, and evaluating data in order to draw logical and actionable conclusions.
- Strong decision-making ability during emergency situations
- Demonstrated ability to drive organizational change, change management.
- Ability to influence and build strategic vision.
- A working knowledge of security principles, concepts, and technologies

**Qualifications & Experience**:

- Bachelor’s degree
- A minimum of 2 years of experience in security operations or similar operations center
- A minimum of 2 years of experience working with Intrusion Detection, Access Control, CCTV systems and risk monitoring.
- Minimum 2 year supervisory experience in a Security Operation or Command Center role.

**Job Types**: Full-time, Permanent

Pay: ₹1,600,000.00 - ₹1,900,000.00 per year

Schedule:

- Rotational shift
- Weekend availability

Application Question(s):

- What is your roles and responsibility in relevant to the job?

**Experience**:

- Security operations: 3 years (required)
- Team handling: 2 years (required)

Work Location: In person

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