Salesforce IT Administrator

2 months ago


Maharashtra, India Masco Home Products India Full time

**Business Unit Supported**:Watkins Wellness

**Position**: Salesforce IT Administrator

**Location**: Permanent Remote, India

**Experience required**:5+ years of experience with CRM systems, at least 3 years directly as an SFDC Admin experience.

**Shift**:4pm-1am IST

**Work hours
- **total 9 hrs (8.5 hrs working+ Half an hour meal break)

**Assessment Test**: (based on role requirement) will be required to take a skill assessment test prior interview.

**CTC**:As per market standards

**Notice period: (**Immediate joiner preferred) max 15 days should be serving notice period.

**Job Type**:Permanent

**Must have Broadband availability**: Min 30MBPS (national service provider JIO/TATA/Airtel Hathway etc)

**Important**:Access to a quiet home office environment with above mentioned broadband availability and working space to accommodate two monitors +1 Laptop. (based on role requirement)

J**ob Summary**:
The Salesforce Administrator is a proactive individual who can help us continually improve and enhance our Salesforce platform, gather requirements and feedback, and design scalable best
practice solutions. We seek an individual with a good understanding of the Salesforce platform who can understand both our current setup and our business objectives to quickly identify improvement areas.

**Primary Duties and Responsibilities**
- Salesforce (SFDC) System Administration
- Day-to-day operations: troubleshooting and minor requests.
- Salesforce Reports and Dashboard Management.
- Delivery of SFDC-related projects and enhancements.
- Proactive system maintenance including security reviews and release updates.
- Participate in cross-functional teams that address issues involving CRM and business operations, and act in a consultative capacity to ensure Salesforce optimization.
- Document business and technical requirements.
- Create unit/regression/UAT test scripts.
- Participate in and coordinate the execution of functional unit testing, user role testing, data analysis, and integration testing.
- Manage timelines, schedules, and development goals.
- Change Control Project based: training materials and end-user training.
- Collaborates with Salesforce Developers and Architects to ensure a shared understanding of the business model and detailed functional requirements.
- Proactive communication of any platform changes or issues to appropriate stakeholders.
- Maintain up-to-date knowledge of Salesforce functionality and best practices, and proactively recommend solutions that drive efficiency and productivity.
- Other duties may be assigned Security
- Assure only relevant data is available to appropriate job roles.
- Assure compliance with the audit infrastructure including on-boarding, off-boarding, and role/responsibility changes within the organization.
- Understanding of the Salesforce sharing and security model (roles, profiles, permissions, OWD, sharing rules.

**Standards**
- Ensure and define high quality of SFDC data objects and data models are governed, and limit customizations.
- Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards, and reports.
- Define standards for the design, development, testing, and deployment of solutions across the different SFDC technologies.
- Scalability is a priority
- Define a model for requirements, translating them into best practice, scalable solutions
- Build standards and processes around SFDC DevOps methodology
- Salesforce Release Management including review of release notes and upgrade planning.

**Must have key skills**:
Excellent English verbal & written communication skills
Ability to use a computer for 8.5 hours per day.
- Experience documenting business processes
- Salesforce certifications: Salesforce Certified Administrator (required)
- Experience with the Sales Cloud, Service Cloud, and Experience Cloud (Manufacturing and CPQ are a plus)
- Experience in SFDC Lightning Web Components and Aura Components
- Experience with Salesforce Admin functions

**Other Key Skills**:
Strong communication skills

Excellent problem-solving and troubleshooting skills.

In line with Watkins Wellness code of ethics and core values

SFDC DevOps Methodology

Ability to Lead SDLC principles.

Communicate complex information to non-technical personnel.

**Education & Certifications**:
**Must have engineering degree.**
- Salesforce Certified Administrator (required)

Salesforce Advanced Admin Certification (preferred)

Salesforce Platform App Builder Certification (preferred

**Company**:
Masco Home Products India

Full time
- Masco Home Products India _(the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, sa



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