Salesforce System Administrator

5 months ago

Pune Maharashtra, India GfK Full time

Country

India

Job Family

Technology

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

**Job Description**:
Position Overview:
Key Responsibilities:
Service & Support:

- Manage the internal support queue (via ServiceNow), handling tickets in a timely and accurate manner.
- Provide best-in-class service and support for the Salesforce userbase for all issues and queries raised.
- Ensure quality customer service is demonstrated at all times with ticket handling and responses, within set SLA’s, with regular feedback and updates to the ticket requestor.
- Educate users wherever possible to ensure correct processes and procedures are being followed within Salesforce.
- Salesforce Administration:

- Serve as the primary point of contact for Salesforce requests and incidents for end-user support.
- Administer changes where required around user records (setups and updates), role changes, profile updates, and updating permission sets.
- Monitor system related bugs and issues, providing timely resolution or updates on tickets.
- Raise up issues to second and third-line support where necessary, maintaining constant communication internally and with the business.
- Coordinate with business stakeholders where required to progress ticket statuses.
- Analytics:

- Analyse trends and patterns with issues being raised or problems being found on platform, to identify opportunities for process improvements.
- Monitor ticket numbers in the queue to ensure handling times are not impacted for new tickets received, keeping an eye on dates for tickets in progress or on hold.
- Knowledge Capturing & Sharing:

- Maintain latest knowledge via documentation of system configurations, processes, and procedures and share and learn knowledge amongst the team.
- Be involved in knowledge transfer sessions with internal team, covering Salesforce functionality and best practices for both front and back-end processes.
- Ensure meetings are in place with relevant team members prior to any new release or change going into production, to ensure you are able to support users both from a front and back-end perspective.

Qualifications/Experience/Skills:

- Beneficial - Salesforce Administration certification (ADX201).
- Minimum 1 years’ experience as a junior Salesforce Administrator or Support Analyst, with demonstrated proficiency in customer service and support in a large global enterprise organisation.
- Good understanding of Salesforce capabilities, primarily Sales Cloud with Lightning Experience, and an understanding of Salesforce CPQ and Conga CLM would be advantageous.
- Excellent communication and interpersonal skills are a must, with the ability to communicate effectively with cross-functional teams both internally and with stakeholders/users around the business.
- Strong problem-solving skills and attention to detail.
- Ability to prioritise and manage workloads in a fast-paced environment.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better pl

  • Salesforce Administrator

    3 months ago

    Pune, Maharashtra, India Netrix Global Full time

    **About the Opportunity**: Netrix Global is looking for a **Salesforce Administrator** for the Netrix Enterprise Systems (NES) department. The Salesforce Administrator will be responsible for maintaining, improving & enhancing our Salesforce platform in support of the execution of the internal Enterprise Systems roadmap. The Salesforce Administrator should...

  • Salesforce Administrator

    6 months ago

    Pune, Maharashtra, India Perforce Software Full time

    **Role: Salesforce Administrator** **Location: Pune, India** Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, NVIDIA, and Johns Hopkins. **Position Summary**: **Responsibilities**: - Perform daily...

  • Salesforce Administrator

    1 month ago

    Pune, Maharashtra, India KIPL Global Full time

    Junior Salesforce Administrator Role Overview: - Will support growing Salesforce development needs and accelerate project delivery - Centralized resource to benefit from core HHS Salesforce team infrastructure - Can be "earmarked" for specific diversifications while maintaining centralized reporting By handling day-to-day Salesforce duties, this role...

  • Salesforce Administrator

    5 months ago

    Pune, Maharashtra, India NexionPro Full time

    Job Title: Salesforce Administrator Experience: 8-11 years Location: Bengaluru, Pune, Jaipur, Gurugram, Chennai, Hyderabad Notice Period: Immediate to 30 days **Responsibilities**: - Create, test, and manage reports for marketing, finance, and internal operations management using Salesforce and Excel. Collaborate closely with internal stakeholders to...

  • Salesforce Administrator

    5 months ago

    Pune, Maharashtra, India LRI Invest Full time

    Description The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery...

  • Salesforce Administrator

    5 months ago

    Pune, Maharashtra, India Komax Holding AG Full time

    **Komax** - leading the field now and in the future As a pioneer and market leader in the field of automated wire processing, Komax provides its customers with innovative and sustainable solutions for any situation that calls for precise contact connections. Komax manufactures series and customer-specific machinery for various industries, catering for every...

  • Salesforce IT Administrator

    2 months ago

    Maharashtra, India Masco Home Products India Full time

    **Business Unit Supported**:Watkins Wellness **Position**: Salesforce IT Administrator **Location**: Permanent Remote, India **Experience required**:5+ years of experience with CRM systems, at least 3 years directly as an SFDC Admin experience. **Shift**:4pm-1am IST **Work hours - **total 9 hrs (8.5 hrs working+ Half an hour meal break) **Assessment...

  • Salesforce Administrator

    5 months ago

    Pune, Maharashtra, India Procore Full time

    **This position reports to the Manager GTM Systems and will be based in our Pune Office. We’re looking for someone to join us immediately.** **What you’ll do**: - Administer Procore’s Salesforce system setup and configuration including custom fields and objects, layouts, user provisioning, security, and permissions. - Maintain a holistic view of...

  • Salesforce Administrator

    5 months ago

    Pune, India Stefanini, Inc Full time

    **Job Title**: **Salesforce Administrator** As a Salesforce Administrator, you will manage all elements of user and license administration, which encompasses activities such as setting up new users, deactivating accounts, defining roles, profiles, permissions, public groups, organization-wide defaults (OWD), and sharing rules. You will work closely with our...

  • Salesforce Administrator

    1 month ago

    Pune, Maharashtra, India BridgeNext Full time

    **Salesforce Administrator**: **Job ID**: Sal-ETP-Pun-845 **Location**: Pune **Must Have -** *** - 4 - 7 years of Salesforce experience - Knowledge of Salesforce Configurations - Ability to design Objects and Relationships - Knows the security model in Salesforce - Understands QA processes - SOQL query. - Exposure to flows - Knows best practices for...

  • Salesforce Administrator

    5 months ago

    Pune, Maharashtra, India Procore Full time

    **What you’ll do**: - Administer Procore’s Salesforce system setup and configuration including custom fields and objects, layouts, user provisioning, security, and permissions. - Maintain a holistic view of Salesforce processes and users to understand the impact on configuration, workflow, and permission changes. - Monitor and report on Salesforce...

  • Salesforce Administrator

    5 months ago

    Mumbai, Maharashtra, India Hyre Global pvt ltd Full time

    Bachelor's degree in Computer Science, Information Technology, or commensurate experience. - Salesforce Administrator certification highly preferred. - Proven experience (at least 4 years) as a Salesforce Administrator or in a similar role. - Proficiency in Salesforce configuration, customization, and administration - Strong understanding of Salesforce best...

  • Salesforce Administrator

    5 months ago

    Mumbai, Maharashtra, India Create Music Group Full time

    Create Music Group is an LA-based digital music company that provides artists and labels with distribution, rights management, and creative services. We monetize billions of monthly music streams and have collected over millions in previously unclaimed revenue for artists and labels. Clients include Ice Spice, Future, JLo, City Girls, Slander, Marshmello,...

  • Salesforce Administrator

    5 days ago

    Goregaon, Mumbai, Maharashtra, India HSAG Full time

    **Salesforce Administrator**: **PRIMARY RESPONSIBILITIES**: - Salesforce Configuration and Customization: - Customize and configure Salesforce to meet the specific needs of the business, including fields, page layouts, and workflows. - Work closely with Sales Enablement team members to understand requirements and action them in Salesforce. - Data...

  • Senior salesforce administrator

    6 days ago

    Pune, India Onit India Full time

    Senior Salesforce Administrator Biz Ops – Onit – Pune, Maharashtra, India – Full Time Onit is looking for a Senior Salesforce Administrator based in Pune, India, with extensive experience in Visual Flows, data migrations from legacy systems, and ideally, previous involvement in implementing a CPQ (Configure, Price, Quote) solution. The Senior...

  • Senior Salesforce Administrator

    5 days ago

    pune, India Onit India Full time

    Senior Salesforce Administrator BizOps – Onit – Pune, Maharashtra, India – Full Time Onit is looking for a Senior Salesforce Administrator based in Pune, India, with extensive experience in Visual Flows, data migrations from legacy systems, and ideally, previous involvement in implementing a CPQ (Configure, Price, Quote) solution. The Senior...

  • Senior Salesforce Administrator

    19 hours ago

    pune, India Onit India Full time

    Senior Salesforce AdministratorBizOps – Onit – Pune, Maharashtra, India – Full TimeOnit is looking for a Senior Salesforce Administrator based in Pune, India, with extensive experience in Visual Flows, data migrations from legacy systems, and ideally, previous involvement in implementing a CPQ (Configure, Price, Quote) solution. The Senior Salesforce...

  • Senior Salesforce Administrator

    2 days ago

    pune, India Onit India Full time

    Senior Salesforce Administrator BizOps – Onit – Pune, Maharashtra, India – Full Time Onit is looking for a Senior Salesforce Administrator based in Pune, India, with extensive experience in Visual Flows, data migrations from legacy systems, and ideally, previous involvement in implementing a CPQ (Configure, Price, Quote) solution. The Senior...

  • Senior Salesforce Administrator

    1 week ago

    Pune, India Onit India Full time

    Senior Salesforce AdministratorBizOps – Onit – Pune, Maharashtra, India – Full TimeOnit is looking for a Senior Salesforce Administrator based in Pune, India, with extensive experience in Visual Flows, data migrations from legacy systems, and ideally, previous involvement in implementing a CPQ (Configure, Price, Quote) solution. The Senior Salesforce...

  • Senior Salesforce Administrator

    6 days ago

    pune, India Onit India Full time

    Senior Salesforce AdministratorBizOps – Onit – Pune, Maharashtra, India – Full TimeOnit is looking for a Senior Salesforce Administrator based in Pune, India, with extensive experience in Visual Flows, data migrations from legacy systems, and ideally, previous involvement in implementing a CPQ (Configure, Price, Quote) solution. The Senior Salesforce...