Guest Relations Executive

1 week ago


Andheri Mumbai Maharashtra, India Entrepot Cargo Pvt Ltd Full time

**Key Responsibilities**:

- Provide a warm, welcoming, and professional experience for all guests.
- Assist passengers with check-in, boarding, and lounge access processes.
- Handle customer queries and resolve complaints promptly and effectively.
- Coordinate with airport authorities, airlines, and ground staff for smooth operations.
- Maintain up-to-date knowledge of airport services, schedules, and facilities.
- Ensure VIP and premium customers receive personalized attention and services.
- Promote and upsell services, products, and loyalty programs.
- Adhere to airport and organizational security and safety protocols.

**Requirements**:

- **Minimum 1 year of experience** in guest relations, customer service, or a similar role, preferably in the aviation or hospitality industry.
- Excellent verbal and written communication skills in English (proficiency in additional languages is a plus).
- Strong interpersonal skills and a customer-oriented attitude.
- Ability to handle high-pressure situations with patience and professionalism.
- Flexible to work in shifts, including weekends and holidays.
- Immediate availability to join.

**Education and Qualifications**:

- Graduate in Hospitality, Travel & Tourism, or related fields preferred.
- Certification in customer service or related training will be an advantage.

**Why Join Us?**
- Opportunity to work at one of India’s busiest international airports.
- A vibrant and professional work environment.
- Competitive salary with additional benefits.
- Growth opportunities within the aviation and hospitality sector.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8828003002



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