Call Center Executive
6 months ago
Manage inbound and/or outbound calls.
- Follow various communication scripts when speaking to a caller.
- Handle customer engagement.
- Identify customer needs, answer questions and solve problems.
- Up-sell products and services when possible.
- Build sustainable customer relationships.
- Organize all conversation records.
- Build product knowledge; and Improve performance and hit goals.
- Attend mandatory training sessions to stay updated on product or company policy changes.
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Input data into the company computer platform to keep each customer record updated
**Salary**: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Cold calling: 1 year (preferred)
- Customer support: 1 year (preferred)
**Language**:
- Tamil (preferred)
- English (preferred)
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