Call Center Supervisor
7 months ago
Job Title**:Call Centre Supervisor**
Location**:Infopark, Kakkand, Kochi**
Qualification: Post Graduate
Experience: Minimum 3 Years in Customer Support, Language Training, Coordination
Number of Positions: 4
**Salary**: ₹25,000 to ₹30,000
Skills**:Excellent Command Over English Language**
Technical Knowledge**:Proficiency in Microsoft Excel is a must**
As a Call Centre Supervisor, you will play a crucial role in overseeing and managing the performance of call centre representatives to ensure excellent customer service and operational efficiency. Your responsibilities will include:
- **Training and Preparation**: Train and prepare call centre representatives to effectively respond to customer questions, address complaints, and troubleshoot problems related to services or products.
- **Compliance and Objectives**: Ensure that all call centre agents understand and adhere to call centre objectives, performance standards, and company policies.
- **Agent Support**: Address agent questions regarding best practices and assist in handling difficult calls or situations.
- **Operational Improvements**: Identify operational issues within the call centre and suggest possible improvements to enhance productivity and customer satisfaction.
- **Performance Monitoring**: Continuously monitor and evaluate the performance of call centre agents, providing learning and coaching opportunities as needed. Take corrective action when necessary to maintain high-quality service.
- **Data Analysis**: Prepare reports and analyze data to assist management in setting call centre goals and improving overall performance.
- **Collaboration**: Work collaboratively with other supervisors and members of the management team to provide support to agents and maximize customer satisfaction.
**Call Centre Supervisor Requirements**:
- Graduates are preferred.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, motivate employees, and evaluate their performance.
- Excellent problem-solving, leadership, and customer service skills.
- Analytical, efficient, and thorough in your approach to supervising a call centre team.
- Ability to remain calm and courteous under pressure and effectively navigate tense situations, especially during peak hours.
- If you meet these qualifications and are ready to take on a leadership role in a dynamic call centre environment, we encourage you to apply.
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Morning shift
Supplemental pay types:
- Overtime pay
- Shift allowance
- Yearly bonus
Application Question(s):
- Expected CTC Per Month
**Education**:
- Master's (required)
**Experience**:
- total work: 3 years (required)
- Call Center / Traning: 1 year (required)
**Language**:
- English (required)
**Speak with the employer**
+91 8590957317
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