QA/qc - Voice

2 weeks ago

Pune, India An Full time

_**Position: Quality analyst**_ **/Quality Control - Voice, Pune.**

**Education and Experience**
- Minimum _**one year of experience as a Quality analyst**_ **(Voice)**:

- knowledge of quality tools, concepts and methodologies of QA
- Preferably graduate (Not Mandatory)
- Should be good with MS-excel
- Good experience in QA and tools like pareto,Fish bone and RCA

**Duties and Responsibilities**
- Auditor is responsible for performing transaction monitoring ,he/she shall adhere to the Quality Framework for Transaction Monitoring.
- Auditor should be able to coach & give the feedback to the consultants
- Analyze data to identify areas for improvement basis the audits conducted
- Develop, recommend and monitor corrective and preventive actions
- Identify training needs and share the input with the training team to organize training interventions to meet quality standards
- Data collection, management and analysis
- Prepare reports & dashboards to communicate outcomes of quality activities.
- Should be able to share the reasons for customer contacts & what is that we can improve on
- Should be calibrated on the QA framework & should be in line with other sites.
- problem analysis and problem solving
- Should be able to understand the root cause and pain area of the process
- Should be able to investigate customer complaints and non-conformance issues
- Conduct team huddles to share the observations of the audits
- Should be part of internal & external calibrations.
- Teamwork, Should be able to think out of the box & identify the opportunities
- Monitor risk management activities

Call Desk: 040-29551056 Ext: Sivs

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹30,000.00 - ₹500,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Joining bonus
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- QA Voice: 1 year (preferred)
- pareto,Fish bone, RCA or any: 1 year (preferred)

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