Lead Associate
3 weeks ago
Lead Associate - QualityRoles & Responsibilities :Complete Daily Call Audit checks as per the process requirement and agreementProvide Feedback to the agents for the error identified on a daily basisConduct Customer comeback analysis for all the errors received from the clientsTo meet the monthly Sampling numbers as per the targetComplete the Feedback targets as specified in the QSDConduct Training and Refreshers for Soft Skills and arrange any Process related findings on a regular basisManager Bottom Quartile for the Call AuditsContribute Brainwave Ideas to improve the processPrepare all team and client related reports for Call Audits conducted by QualityComplete RCA for all the errors identified- Internal and External ErrorsEnsure the QA process adheres to ISO guidelines and GDPR GuidelinesIdentify the improvement areas for staff and share it with the AM- QualityCommunication with clients on a periodic basis through the Dashboards/Reports/ConnectsComplete the Calibration exercise on a periodic basis as definedCreate Error analysis/RCA Report on a weekly basisAttend all the development and quality trainings that are identified for a QAHelp operations in identifying the training needs for the ops associatesDrive projects and be part of the projects that are identified in the teamSkills required :Analytical skills and time managementExcellent Communication skills – verbal and writtenCoaching and FeedbackConflict ManagementInterpersonal skills and people skillsEye for DetailExperience (if any) :Experience of Voice Quality Audits in F&A DomainEducational Qualification :GraduateGood command over MS OfficeGood Excel Knowledge
Qualifications
GraduateGood command over MS OfficeGood Excel Knowledge
Additional Information
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Associate Lead
2 days ago
Pune, India timesjobs Full timeAssociate LeadExperience: 2 yearsLocation: PuneJob Responsibilities:Experience of minimum 1 year in General Insurance or Chat Process is a must.Strong customer service skills with ability to manage queries while being courteous and professional in manner.Solutions mind-set, helping nature, passion for the customer and the customer experience.Ability to...
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Associate Lead
5 days ago
Pune, Maharashtra, India timesjobs Full timeAssociate LeadExperience: 2 yearsLocation: PuneJob Responsibilities:Experience of minimum 1 year in General Insurance or Chat Process is a must.Strong customer service skills with ability to manage queries while being courteous and professional in manner.Solutions mind-set, helping nature, passion for the customer and the customer experience.Ability to adapt...
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Associate Lawyer
4 weeks ago
Pune, India JCSS LAW Full timeThe Associate lawyer will be performing the following tasks under the supervision of the Senior Associate/ Team Lead: - Responsible for gathering information for legal cases and assisting senior associates. - Conducting and facilitating the legal research for the senior associates; - Preparing and reviewing legal documents; - Preparing case theories and...
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Operations Associate- Private Wealth
2 months ago
Pune, India AllianceBernstein Full timeCompany Description As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition...
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Drug Safety Associate
2 days ago
Pune, India Fusion Technology Solutions Full timeTo write an effective drug safety associate job description, begin by listing detailed duties, responsibilities and expectations. We have included drug safety associate job description templates that you can modify and use. Sample responsibilities for this position include: Identify out of scope activities in conjunction with the MSS Functional...
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Sales Associate
1 month ago
Pune, India Indovance INC Full timeJob Profile - Sales Associate Requirements Education: MBA - Marketing/IB (Any Graduation - Engineering Preferred) Experience: 0 - 2 years Position Objective: Revenue generation, Lead generation, Cold calling Key Functional Area Generation of qualified leads through various sources Cold calling Appointment setting with decision maker/s of the...
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Myhr Associate
4 weeks ago
Pune, India Air Products Full timeAS-IN-Pune **Job Description and Qualifications** - MYHR Associate - Job Description Summary The MyHR Regional teams manage the day-to-day tier 1 & 2 employee & manager interactions and execution of lifecycle HR processes. The position serves as the “face of HR” to the general population of employees and managers, and therefore plays a critical role in...
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Associate Project Manager
1 week ago
Pune, India Salt Technologies Full timeSalt Web Technologies Private Limited is seeking a motivated and detail-oriented individual to join our team as an Associate Project Manager.As a leading software development company, Salt Technologies is committed to delivering high-quality solutions and exceptional client experiences globally. We specialize in web development, UI/UX design, and custom...
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Associate Project Manager
1 week ago
pune, India Salt Technologies Full timeSalt Web Technologies Private Limited is seeking a motivated and detail-oriented individual to join our team as an Associate Project Manager.As a leading software development company, Salt Technologies is committed to delivering high-quality solutions and exceptional client experiences globally. We specialize in web development, UI/UX design, and custom...
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Associate Project Manager
1 week ago
Pune, India Salt Technologies Full timeSalt Web Technologies Private Limited is seeking a motivated and detail-oriented individual to join our team as an Associate Project Manager.As a leading software development company, Salt Technologies is committed to delivering high-quality solutions and exceptional client experiences globally. We specialize in web development, UI/UX design, and custom...
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Associate Project Manager
2 weeks ago
Pune, India Salt Technologies Full timeSalt Web Technologies Private Limited is seeking a motivated and detail-oriented individual to join our team as an Associate Project Manager.As a leading software development company, Salt Technologies is committed to delivering high-quality solutions and exceptional client experiences globally. We specialize in web development, UI/UX design, and custom...
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Associate Project Manager
2 weeks ago
pune, India Salt Technologies Full timeSalt Web Technologies Private Limited is seeking a motivated and detail-oriented individual to join our team as an Associate Project Manager. As a leading software development company, Salt Technologies is committed to delivering high-quality solutions and exceptional client experiences globally. We specialize in web development, UI/UX design, and custom...
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Associate
4 days ago
Pune, India Clean Harbors Full timeJob Title: Associate / Senior Associate—Inside Sales Shift Time: 6:00 PM – 3:00 AM or 8:00 PM – 5:00 AM Overview: Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2...
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Sales Associate
2 months ago
Pune, India Tata Play Fiber Full timeWe are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales.ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales service.Assess customers needs and provide assistance and information on product features.Welcome customers to the store and answer...
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Associate lead Software Engineer
5 days ago
Pune, India TSYS Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Sales Associate
2 weeks ago
pune, India Tata Play Fiber Full timeWe are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assess customers needs and provide assistance and information on product features. Welcome customers to the store and answer...
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Senior Associate, Tax Reporting
5 days ago
Pune, India BNY Mellon Full timeSenior Associate/Team LeadBring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97%...
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Senior Associate, Tax Reporting
5 days ago
pune, India BNY Mellon Full timeSenior Associate/Team Lead Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97%...
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Associate Biocurator
4 days ago
Pune, India PierianDx Full time**Associate Biocurator** **Location: Pune** An Associate Biocurator at Pierian will be part of our Knowledgebase (KB) team that develops the world’s most clinically robust genomic knowledgebase. Associate Biocurators are trainable graduates with clear understanding of genetics, molecular biology and cancer biology who will curate, interpret and represent...
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Associate
5 days ago
pune, India Clean Harbors Full timeJob Title: Associate / Senior Associate—Inside SalesShift Time: 6:00 PM – 3:00 AM or 8:00 PM – 5:00 AMOverview: Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2...