Lead Associate

3 weeks ago


pune, India WNS Global Services Full time
Job Description

Lead Associate - QualityRoles & Responsibilities :Complete Daily Call Audit checks as per the process requirement and agreementProvide Feedback to the agents for the error identified on a daily basisConduct Customer comeback analysis for all the errors received from the clientsTo meet the monthly Sampling numbers as per the targetComplete the Feedback targets as specified in the QSDConduct Training and Refreshers for Soft Skills and arrange any Process related findings on a regular basisManager Bottom Quartile for the Call AuditsContribute Brainwave Ideas to improve the processPrepare all team and client related reports for Call Audits conducted by QualityComplete RCA for all the errors identified- Internal and External ErrorsEnsure the QA process adheres to ISO guidelines and GDPR GuidelinesIdentify the improvement areas for staff and share it with the AM- QualityCommunication with clients on a periodic basis through the Dashboards/Reports/ConnectsComplete the Calibration exercise on a periodic basis as definedCreate Error analysis/RCA Report on a weekly basisAttend all the development and quality trainings that are identified for a QAHelp operations in identifying the training needs for the ops associatesDrive projects and be part of the projects that are identified in the teamSkills required :Analytical skills and time managementExcellent Communication skills – verbal and writtenCoaching and FeedbackConflict ManagementInterpersonal skills and people skillsEye for DetailExperience (if any) :Experience of Voice Quality Audits in F&A DomainEducational Qualification :GraduateGood command over MS OfficeGood Excel Knowledge


Qualifications

GraduateGood command over MS OfficeGood Excel Knowledge


Additional Information

  • Associate Lead

    2 days ago


    Pune, India timesjobs Full time

    Associate LeadExperience: 2 yearsLocation: PuneJob Responsibilities:Experience of minimum 1 year in General Insurance or Chat Process is a must.Strong customer service skills with ability to manage queries while being courteous and professional in manner.Solutions mind-set, helping nature, passion for the customer and the customer experience.Ability to...

  • Associate Lead

    5 days ago


    Pune, Maharashtra, India timesjobs Full time

    Associate LeadExperience: 2 yearsLocation: PuneJob Responsibilities:Experience of minimum 1 year in General Insurance or Chat Process is a must.Strong customer service skills with ability to manage queries while being courteous and professional in manner.Solutions mind-set, helping nature, passion for the customer and the customer experience.Ability to adapt...

  • Associate Lawyer

    4 weeks ago


    Pune, India JCSS LAW Full time

    The Associate lawyer will be performing the following tasks under the supervision of the Senior Associate/ Team Lead: - Responsible for gathering information for legal cases and assisting senior associates. - Conducting and facilitating the legal research for the senior associates; - Preparing and reviewing legal documents; - Preparing case theories and...


  • Pune, India AllianceBernstein Full time

    Company Description As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition...


  • Pune, India Fusion Technology Solutions Full time

    To write an effective drug safety associate job description, begin by listing detailed duties, responsibilities and expectations. We have included drug safety associate job description templates that you can modify and use. Sample responsibilities for this position include: Identify out of scope activities in conjunction with the MSS Functional...

  • Sales Associate

    1 month ago


    Pune, India Indovance INC Full time

    Job Profile - Sales Associate Requirements Education: MBA - Marketing/IB (Any Graduation - Engineering Preferred) Experience: 0 - 2 years Position Objective: Revenue generation, Lead generation, Cold calling Key Functional Area Generation of qualified leads through various sources Cold calling Appointment setting with decision maker/s of the...

  • Myhr Associate

    4 weeks ago


    Pune, India Air Products Full time

    AS-IN-Pune **Job Description and Qualifications** - MYHR Associate - Job Description Summary The MyHR Regional teams manage the day-to-day tier 1 & 2 employee & manager interactions and execution of lifecycle HR processes. The position serves as the “face of HR” to the general population of employees and managers, and therefore plays a critical role in...


  • Pune, India Salt Technologies Full time

    Salt Web Technologies Private Limited is seeking a motivated and detail-oriented individual to join our team as an Associate Project Manager.As a leading software development company, Salt Technologies is committed to delivering high-quality solutions and exceptional client experiences globally. We specialize in web development, UI/UX design, and custom...


  • pune, India Salt Technologies Full time

    Salt Web Technologies Private Limited is seeking a motivated and detail-oriented individual to join our team as an Associate Project Manager.As a leading software development company, Salt Technologies is committed to delivering high-quality solutions and exceptional client experiences globally. We specialize in web development, UI/UX design, and custom...


  • Pune, India Salt Technologies Full time

    Salt Web Technologies Private Limited is seeking a motivated and detail-oriented individual to join our team as an Associate Project Manager.As a leading software development company, Salt Technologies is committed to delivering high-quality solutions and exceptional client experiences globally. We specialize in web development, UI/UX design, and custom...


  • Pune, India Salt Technologies Full time

    Salt Web Technologies Private Limited is seeking a motivated and detail-oriented individual to join our team as an Associate Project Manager.As a leading software development company, Salt Technologies is committed to delivering high-quality solutions and exceptional client experiences globally. We specialize in web development, UI/UX design, and custom...


  • pune, India Salt Technologies Full time

    Salt Web Technologies Private Limited is seeking a motivated and detail-oriented individual to join our team as an Associate Project Manager. As a leading software development company, Salt Technologies is committed to delivering high-quality solutions and exceptional client experiences globally. We specialize in web development, UI/UX design, and custom...

  • Associate

    4 days ago


    Pune, India Clean Harbors Full time

    Job Title: Associate / Senior Associate—Inside Sales Shift Time: 6:00 PM – 3:00 AM or 8:00 PM – 5:00 AM Overview: Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2...

  • Sales Associate

    2 months ago


    Pune, India Tata Play Fiber Full time

    We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales.ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales service.Assess customers needs and provide assistance and information on product features.Welcome customers to the store and answer...


  • Pune, India TSYS Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Sales Associate

    2 weeks ago


    pune, India Tata Play Fiber Full time

    We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assess customers needs and provide assistance and information on product features. Welcome customers to the store and answer...


  • Pune, India BNY Mellon Full time

    Senior Associate/Team LeadBring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97%...


  • pune, India BNY Mellon Full time

    Senior Associate/Team Lead Bring your ideas. Make history.  BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97%...


  • Pune, India PierianDx Full time

    **Associate Biocurator** **Location: Pune** An Associate Biocurator at Pierian will be part of our Knowledgebase (KB) team that develops the world’s most clinically robust genomic knowledgebase. Associate Biocurators are trainable graduates with clear understanding of genetics, molecular biology and cancer biology who will curate, interpret and represent...

  • Associate

    5 days ago


    pune, India Clean Harbors Full time

    Job Title: Associate / Senior Associate—Inside SalesShift Time: 6:00 PM – 3:00 AM or 8:00 PM – 5:00 AMOverview: Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2...