Myhr Associate

AS-IN-Pune

**Job Description and Qualifications**
- MYHR Associate
- Job Description Summary

The MyHR Regional teams manage the day-to-day tier 1 & 2 employee & manager interactions and execution of lifecycle HR processes. The position serves as the “face of HR” to the general population of employees and managers, and therefore plays a critical role in the development and evolution of the Air Products employee experience. The role is responsible for ensuring HR support enabling operations to meet organizational objectives, follows service level leading practices, and integrates with the other functions within the HR team for consistency.

The role handles employee/manager requests, inquiries and cases, and ideally handles approximately 95+% of all cases which are brought to its attention, with the remaining exception cases escalated to HR process owners, Communities of Expertise, and HR Partners.
- Ideally, responds with accurate resolution upon first contact, or, if necessary, conducts the appropriate investigation and/or research to identify and present the appropriate resolution
- In exception cases, escalates request by assigning ticket to MyHR process teams, or escalating by assignment to CoEs or HR Partners
- Identifies opportunities for increased efficiency and leads process improvement initiatives Support direct access transactions for managers/employees and ensure guidance is provided when needed to further adoption of these processes Develops generalist HR capabilities across processes & policies so to provide accurate guidance to employees/mgrs Develops core competency in HR tools and programs (Workday, Cornerstone, local time/attendance/payroll, etc.) Develops specialization in core HR capabilities & processes so as to provide increasing first-call resolution Execute & support life-cycle day-to-day HR processes, manage associated knowledge & content. Develop and execute recommendations and plans to enhance HR processes via continuous improvement
- Implement process enhancements and changes as required by the Communities of Expertise and other sources of demand.

**Req No.**
- 45234BR

**Employment Status**
- Full Time

**Organization**
- Corporate

**Business Sector / Division**
- Human Resources

**Region**
- India

**Country**
- India

MYHR Associate (Open) | Air Products