Kyc Qc Trainer

1 month ago

Pune, India Barclays Full time

Job Title: KYC QC Trainer
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Hybrid Working

BUK & BX - All locations

Introduction:
This position is responsible for all new hire training and provides specific, measurable results to support changes in products, processes, and procedures that support business initiatives and results in support of our operational lines of business.

What will you be doing?
- This role will be hands On “In Person Presence in US Timings of Approx. 6 PM to 4 AM IST
- This is a largely work in office ( Pune Office ) “Leadership of the team & Real Time availability of the BA4 for US Stake-holder interactions in US Timings”. This is not a Remote Work from Home Assignment as it requires in Person Provision of Leadership in the Pune Office for the US Operations.
- The operations will have weekends working
- Accountable for individual new hire inductions including:

- Requesting system access
- Scheduling classroom events (guest speakers, citizenship, business partners, etc.)
- Tracking delegates through New Hire program
- Managing performance and behaviors of delegates during the training
- Assessing competence using the appropriate method of assessment
- Monitoring and supporting delegate performance over the appropriate glide path post training

o Deliver training at a high level of participant satisfaction
- Ensure that learning has occurred and measure the transfer of learning
- Manage, monitor and report on quality of training program and performance of trainees as they progress through program
- Demonstrate proficiency in system/processes in functional area of curriculum delivered and supported (understands implications of changes in procedures to the system and to other current practices.)
- Track and measure their individual Learning Advisor scorecard metrics
- Deliver facilitator-led training and blended learning for both newly hired and existing learners in exempt and non-exempt positions in support of our operational lines of business
- Deliver training at a high level of participant satisfaction
- Ensure that learning has occurred and measure the transfer of learning
- Manage, monitor and report on quality of training program and performance of trainees as they progress through program
- Demonstrate proficiency in system/processes in functional area of curriculum delivered and supported (understands implications of changes in procedures to the system and to other current practices.)
- Track and measure their individual Learning Advisor scorecard metrics
- Peer to peer observations
- Own self-development and stay current with professional and industry best practices
- Must be able to work a flexible schedule, including evenings and/or weekends.
- Actively partner with other QA teams within US Consumer Bank Operations to develop QA Center of Excellence and develop cross-functional training and support.

What we’re looking for:

- Operational Expertise
- Strong communication, coaching, feedback and listening skills
- Knowledge of training methods, tools, and techniques for adult learners
- Strong verbal and written communication skills
- Proven interpersonal and relationship building skills
- Results driven, with a commitment to continuous process improvement and quality
- Ability to learn new concepts quickly

Skills that will help you in the role:

- Bachelor’s degree or relevant experience
- or
- 1+ year training and/or facilitating presentations in a group setting

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positiv

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