Customer Service Representative
7 months ago
**Role Description**
This is a full-time on-site role for a Customer Support Executive located in Ahmedabad.
**Job Title**: Customer Service Representative
**Company**: [Your Company Name]
**Location**: [Location]
**Employment Type**: Full-Time
- Resolve customer issues, complaints, and questions while maintaining a high level of customer satisfaction.
- Develop a deep understanding of our products and services, and use this knowledge to assist and educate customers effectively.
- Maintain comprehensive and accurate records of customer interactions, inquiries, and resolutions in our CRM system.
- Collaborate with colleagues and other departments to address customer needs and contribute to continuous improvement initiatives.
**Qualifications**
- High school diploma or equivalent (Bachelor's degree preferred).
- Prior customer service experience is a plus.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a patient, empathetic approach to customer concerns.
- Familiarity with CRM systems and basic computer skills.
- Ability to work in a fast-paced environment and adapt to changes.
- A positive and customer-focused attitude.
**About the Brand**
A tight-knit group of passionate dreamers.
Rooted in craft and design, Aurus and Moi is our worldview on design in general and history in particular, through a range of fine jewelry. We are a company of jewelry geeks, designers, visual thinkers and engineers -- all with a shared passion to pursue excellence in what we do with our lives. We work in a collaborative setup where each creative mind has a seat at the table -- as we discover and determine ways to consistently offer a young, fresh and unique voice in the traditional legacy-led jewellery industry.
**Job Types**: Full-time, Permanent, Fresher
**Benefits**:
- Health insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)
Work Location: In person
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